Service Agent

Job information

  • Location: Dorking, Surrey
  • Job type: Full Time, Permanent
  • Job sector: HGV / Truck
  • Salary: £30000 per annum
  • Published: June 6, 2024

Description

Job Title: Service Agent

Location: Dorking 

Salary – up to £30,000 

Hours – 37.5 Hours per week Monday to Friday

About Us: My Client is a leading commercial vehicle company dedicated to providing top-notch service and support to our clients. Our commitment to excellence and innovation ensures that our customers receive the best possible experience with our products and services. We are currently seeking a highly motivated and skilled Service Agent to join our team.

Job Summary: The Service Agent will be responsible for providing exceptional customer service and technical support to our clients. This role requires a strong blend of IT skills, technical knowledge, and customer service expertise. The ideal candidate will have experience in the commercial vehicle industry and a proven track record of troubleshooting and resolving issues efficiently.

Key Responsibilities:

  • Provide technical support and customer service to clients, both remotely and on-site.
  • Diagnose and troubleshoot technical issues related to commercial vehicles, including software and hardware problems.
  • Assist customers with installation, configuration, and maintenance of vehicle software and hardware.
  • Maintain accurate records of customer interactions, issues, and resolutions in the company’s CRM system.
  • Collaborate with other departments to resolve complex issues and improve customer satisfaction.
  • Stay up-to-date with the latest technology trends and advancements in the commercial vehicle industry.
  • Provide training and support to customers on the use of vehicle software and hardware.
  • Ensure compliance with company policies and procedures while delivering high-quality service.

Qualifications:

  • Equivalent work experience.
  • Proven experience in a technical support or customer service role, preferably in the commercial vehicle industry.
  • Strong IT skills, including knowledge of software installation, configuration, and troubleshooting.
  • Excellent problem-solving abilities and attention to detail.
  • Strong communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Familiarity with CRM software and customer service best practices.
  • Valid driver’s license and willingness to travel as needed.

Preferred Qualifications:

  • Experience with vehicle diagnostics software and telematics systems.
  • Knowledge of commercial vehicle systems and components.
  • Certification in relevant IT or technical support fields.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and dynamic work environment.
  • The chance to work with cutting-edge technology in the commercial vehicle industry.

 

This job description provides a comprehensive outline of the responsibilities and qualifications for a Service Agent at a commercial vehicle company, emphasizing the need for IT skills and technical expertise. Adjust specific details as necessary to align with your company’s requirements and branding.

Interviewing now for an immediate start, If this Service Agent role sounds of interest to you please contact me Anton or my colleague Natalie on 0330 440 2323 or apply to this advert. 

INDAF

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Our Google Reviews

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4.9
Based on 749 reviews
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COLLINS A.COLLINS A. ★★★★★ what an amazing people, Nick and Jamie are really Good at there job, just within 48 hrs of applying, they got me an offer and at the moment, am resuming my dream job shortly.Nick And Jamie are kind hearted, soft speaking and the follow up from beginning to the end of the process is top notch.Thanks to you guys.... you are the bestjordan P.jordan P. ★★★★★ Had the pleasure of working with Hayden, very professional and helped me a load! 10/10, very impressedRyan E.Ryan E. ★★★★★ Jamie Warburton was extremely helpful in getting me a role that was suited to my needs and constantly kept me in the loop. Couldn’t be happier and recommend enough!DE K.DE K. ★★★★★ Incredibly professional, both Natalie and Anton made the whole hiring process a breeze. During the whole process both Natalie and Anton always made sure I was up to date with everything and always made sure to answer any questions I had, swiftly and professionally with a fantastic friendly attitude. I would highly recommend them to anyone.George D.George D. ★★★★★ Had the pleasure of Natalie and Paul helping me to find a new job. Natalie is super polite and helpful over the phone and knows all the right questions to filter out all the best opportunities tailored to you. From the first phone call within a couple of days had multiple interviews lined up and plenty of job offers. Not only do the guys secure your interview for you, they take the time to help you through every step until the day you start the new job. Couldn’t recommend them more. Thank you to the Kemp team for all your help.Isaac K.Isaac K. ★★★★★ I called Kemp recruitment spoke to a Gentleman called Ben, absolutely fantastic service went for an interview on Monday and did really well and the company offered me a position. I would highly recommend, 100% recommend.paul Ypaul Y ★★★★★ Both Mia and Anja are brilliant they got me an interview and kept me updated every step of the way I was offered the role and straight away was contacted by both with congratulations thank you both for your excellent customer serviceMark H.Mark H. ★★★★★ Can’t recommend Haydon enough! He says what he’s going to do and works fast. Thanks for all the helpTina M.Tina M. ★★★★★ Excellent company to work with, would definitely recommend, kept up to date with the progress of the job offer, thank you Matt.martyn W.martyn W. ★★★★★ Lauren was a pleasure to deal with, helping me in every ways she she could.. very happy with my experience *****Neil K.Neil K. ★★★★★ Cannot praise Kemp Recruitment enough. They managed to find me a permanent position which I was successful in getting within a week of being registered.They were the only agency who kept in touch wished me luck for my interview providing tips on dress etc and again congratulating me after I was offered the position.Jamie and Nick were professional, and enthusiastic in finding me a job and communicated well with me. I would not hesitate to recommend Kemp to anyone looking for work.Harry H.Harry H. ★★★★★ Lauren was amazing and always in contract every time somthing happened took 5 days from first phone call to getting offered a job highly recommendJack L.Jack L. ★★★★★ Have used this company twice over the past 3 years and both times have found me somewhere within the first day of asking, both Natalie and James are brilliant, they keep an open line of communication throughout and always check everything is going okay.Jake C.Jake C. ★★★★★ Dealt with Anja from the start and couldn't ask for better. kept me updated constantly and chased responses from the employer when progress was slow their end. ended up securing me the job with her continuous efforts. absolute hero!Carolyn H.Carolyn H. ★★★★★ Georgia and Nick were so helpful and understanding helping me to find my new job. Nothing was too much trouble, any issues were resolved immediately and can only highly recommend them and Kemp Recruitment.Paul M.Paul M. ★★★★★ Well what can I say, an amazing team that's dedicated to finding you the right fit. No pressure, just great people. Massive thanks to Jamie and Natalie for going that extra mile.Jessica D.Jessica D. ★★★★★ Jamie and Nick where super supportive and helped me find a brilliant new role that will suit me perfectly! I would highly recommendJon T.Jon T. ★★★★★ What an amazing team!! Both Natalie and Jack from the office have been such a great pleasure working with!! Helping me not only have one offer but two job offers!! Making the whole process of getting a new job so much easier!! Natalie putting forward for jobs I didn’t even think of and helping me see the full potential of myself and Jack using his links to help make it all happen! Both of you need a Raise and a large drink on me!! Absolutely fantastic!!Jamie W.Jamie W. ★★★★★ Excellent service very helpful.....🥳Paul C.Paul C. ★★★★★ I contacted Lauren on a weds afternoon to see if there were any jobs available within minutes she was arranging me an interview for the next morning at 09:30am and I was then offered the job there and then dealing with Lauren was a brilliant experience and I would recommend ringing her if you require a jobDale W.Dale W. ★★★★★ Great company, Jamie was very helpful and efficient in securing me my new roleAntony Karl R.Antony Karl R. ★★★★★ Anja arranged a great opportunity for me and managed to secure an interview at very short notice. She has done an amazing job and I have now secured a great position with an excellent company.Thanks Anja for all of your efforts on my behalf. I will be sure to recommend Kemp recruitment to anyone looking to change up their career.Very impressed!Christopher L.Christopher L. ★★★★★ I can’t thank Georgia and Luis enough for all the help they have given to me in finding my new position.Sachin A.Sachin A. ★★★★★ Working with Nick and Georgia has been amazing. They were quick and efficient in finding a role that matches my skills and qualifications.Liam O.Liam O. ★★★★★ I went though Kemp Recruitment and had the pleasure of Lauren helping. I could not say enough great words about Lauren. She was so professional and would recommend Kemp because of Lauren. If I could give 10 stars I would. Start new position at a highly regarded company.Luke W.Luke W. ★★★★★ James found me a a job that ticked all the box, thanks guys me and my family appreciate itRachel W.Rachel W. ★★★★★ Honestly such amazing people to deal with. I dealt with Erin and she honestly spoke to me with such kindness and made me feel so comfortable like I was in good hands. I will definitely recommend kemp recruitment to anyone that is looking for a job. Thank you Erin and Kemp recruitment.Jeffrey W.Jeffrey W. ★★★★★ Used kemp recruitment to look for another job , they found me a vacancy.Early days yet , but I would recommend themRay B.Ray B. ★★★★★ Excellent staff at kemp recruitment.Thanks to these, I now have a new job.No stress, hassle free.. went out there way to help.Big thanks toBRAD and KASIA....AMAZING....Cheers guys 👍👍👍👍👍👍👍Tanya C.Tanya C. ★★★★★ Excellent service from nick and Jamie always there with any questions I may have always informed on the progress of my application always on the other end of the phone if I need them to wishing you luck before your interview absolutely Excellent serviceAaron S.Aaron S. ★★★★★ While looking for a job I was contacted by Mia who had a few jobs she thought I’d be interested in, whilst at this process, Jamie then became involved as she said she had a role I would suit, after this I went for a few interviews and found the job I feel is most suited to me! They were great with contact and keeping me informed, I look forward to starting the role and continued support will always help!Martyn W.Martyn W. ★★★★★ Cannot fault at all ,andie and Shane have been great kept in touch and updated me when they said they would ,top jobIain R.Iain R. ★★★★★ Interview and job secured all in the space of few days, big shout out to Erin and Jen who have been terrific in arranging this. Looking forward to new chapter in my employment. Thanks once again guys 👍Mario D.Mario D. ★★★★★ Positive experience with Kemp. very easy to speak with and very responsive to messages sent.Phoned Monday enquiring about possible positions in local area, CV sent in Tuesday, Interview Thursday, New job by the end of the week. Whole team very good at highlighting opportunities for me, dealt with a chap called Matthew Pearce, very knowledgeable, great advice and liaised very well for melee G.lee G. ★★★★★ A special shout out to Ben and James for finding me my new role recently. Thank you for giving me the second chance I needed guys , good luck for the future 🙌👌🙏Matthew J.Matthew J. ★★★★★ Brilliant, friendly and well presented. Managed to secure a job which has been a goal of mine for a while and I couldn’t have done it without the help of Kemp recruitment. Especially Matthew Pearce who went above and beyond. Highly recommend kemp recruitment.Vicky W.Vicky W. ★★★★★ I had a wonderful experience with Kemp Recruitment. James was really helpful, friendly and informative. Stayed in touch throughout the process and even followed up once I d been offered the position! Thank you James!William L.William L. ★★★★★ Matthew and the team at kemp recruitment helped me with everything from application, interview through to accepting the offer of employment.Totally brilliant serviceRhys C.Rhys C. ★★★★★ Absolutely amazing service, T and Jamie helped me massively especially with having a very hard time at home with everything from sourcing jobs to getting me interviews and even arranging logistics of the job even after been offered the job! They’ve been mint and would recommend to anyone! Thank you very much to you both!Misha D.Misha D. ★★★★★ couldn't recommend this company enough especially Lauren Purdy. provided a very personalised experience and open communication at every stage. not to mention helping get me a perfect job. Thank youtony S.tony S. ★★★★★ A very helpful Team , made the right connections, very successful 👏🥳Keith B.Keith B. ★★★★★ Many thanks all.. Great support off the team.James L.James L. ★★★★★ Big thanks to Jamie W, she’s lovely to talk to, very polite and professional, she has found the perfect job for me and better money! Can’t wait to start!Alexx F.Alexx F. ★★★★★ Jamie was brilliant from start to finish and got the interview and offer sorted very quicklyAlfie P.Alfie P. ★★★★★ Lauren Purdy, Lauren was a massive help in finding me a new job, she was quick at her jobs and knew exactly what she was doing, Lauren called me back within the hour to say that she had already found me a job interview, i highly recommend speaking to Lauren!shay R.shay R. ★★★★★ Shane was excellent in helping me find my new job.Very easy to deal with and went above and beyond to help me.5 star review is very deserved!Mega5tuartMega5tuart ★★★★★ Very professional service from Lauren PurdyMonika Z.Monika Z. ★★★★★ I am very happy with the service! My agent Jamie was very helpful, she contacted and supported me through all the process of recruitment.robert D.robert D. ★★★★★ Thank you for a great experience, both Nick and Jamie, have been on the case all the way through great service.js_loader