Service & Warranty Administrator

Service & Warranty Administrator – Belvedere, Greater London Up to £35,000 basic salary + OTE up to £40,000

Our client is a well-established, privately owned commercial vehicle dealership group with over 50 years of success in the road transport industry. Due to continued growth, they are now looking for an experienced Service/Warranty Administrator to join their busy aftersales team in Belvedere.

The Role You will be responsible for managing all service, warranty, and finance (PFL) administration processes, ensuring full compliance with the manufacturer’s policies while maximising profitability on every repair.

Key responsibilities include:

• Processing and submitting warranty and PFL claims accurately and on time
• Raising retail pro-forma invoices and credit notes
• Reconciling self-billing invoices and resolving customer credit queries (CCMs)
• Conducting warranty/PFL risk assessments
• Managing daily WIP levels (target Reviewing technician job cards for correct coding, repair times, and claim eligibility
• Submitting claims via the manufacturer’s portal (training provided if needed)
• Handling referred/rejected claims and parts label requests
• Weekly verification checks and coordination with Workshop, Parts, and Service teams

Hours Monday – Friday on a rotating shift pattern:

• 2 weeks: 07:00 – 17:00
• 1 week: 09:00 – 19:00 Plus 1 Saturday morning in 3 (08:00 – 12:00), paid as overtime or time off in lieu.

What’s on Offer

• Salary up to £35,000 per annum (depending on experience)
• Realistic OTE up to £40,000 through efficiency bonuses
• Stable, long-term career with a successful privately owned group
• Full manufacturer training and ongoing support

If you have warranty administration experience in the truck or commercial vehicle sector and want to join a professional, forward-thinking team, we’d love to hear from you.

Apply today with your CV – immediate interviews available for the right candidate! INDJH