Description
Position: Regional Service Controller
Location: Elland
Salary: £30,000
Shift: Days M-F
Hours: Monday to Friday 8.00am - 4.30pm & 9.30am-6.00pm
Benefits: Pension: 6% employer, 5% employee ,25 days holiday (plus statutory), Death in service 3x annual salary, Company sick pay scheme on passing 6 months probationary.
About your new Regional Service Controller role
Opportunity to join the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation, fire and rescue, road and rail sectors as the Regional Service Controller
Duties of the Regional Service Controller
· To supervise all maintenance and repair activities within a geographical area.
· To provide effective customer service and build relationships with both internal and external customers.
· To action customer repair, maintenance and breakdown requests in a timely and cost effective manor.
· To monitor and organise all service inspection contracts.
· To take customer calls and log repair notifications.
· To allocate appropriate Field Service Engineer response to meet customer requirements.
· Maintaining established and new contract plans. Ensuring that all scheduled maintenance contracts are managed in a timely and cost-efficient manner.
· Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
· Keep customers updated on the reported job progress.
Required skills for the Regional Service Controller
· Experience gained within a similar role ideally within the commercial vehicle sector
· Knowledge of HGV’s would be highly beneficial
· This role could suit an existing Maintenance Controller, Workshop Controller or Fleet Administrator looking to progress
If this Regional Service Controller role sounds of interest, please apply to this advert with an updated copy of your CV