October 6, 2022
Halifax, United Kingdom
Job Type
£26500 per annum, Benefits: 4 nights per week / Perm 3 day wknd


Position: Breakdown Controller
Location: Halifax
Salary: £26,500
Shift: Nights (4 nights per week)
Hours: Choice of shift
Monday to Thursday 7pm-7am OR Tuesday to Friday 7pm-7am

About your new Breakdown Controller role

•    To take inbound calls from customers and deal with vehicle faults and breakdown / repair requests within the UK. 
•    Liaise with internal Mobile Service Engineers / third party repairers or assign to the following day, ensuring the customer is kept updated at all times.
•    To action customer repair and breakdown requests in a timely and cost effective manner.  

Duties of the Breakdown Controller

•    Effectively liaise with customers regarding enquiries.
•    Manage customer calls/emails and log repair notifications.
•    Allocate appropriate Field Service Engineer response to meet customer requirements.
•    Proactively liaise with customers to updated on the reported job progress.
•    Ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.
•    Ensure that all field service vehicle parts sales are recorded accurately and promptly.  
•    Engaging with customers to request purchase order numbers.
•    Creating invoices to customers.

Required skills for the Breakdown Controller

•    Excellent communication skills.
•    Able to work under pressure.
•    Experience gained in a similar breakdown controller role ideally within the commercial vehicle sector

If this Breakdown Controller role is of interest please apply to this advert with an updated copy of your CV

Give us a call, and let’s accelerate your career.

0330 440 2323

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