Regional Branch Manager

Job information

  • Location: Coalville, Leicestershire
  • Job type: Full Time, Permanent
  • Job sector: HGV / Truck
  • Salary: £55000 per annum
  • Published: May 1, 2024

Description

HGV – Regional Branch Manager 
Location: Coalville 
Shift: Monday – Friday
Salary: £55,000 + Fantastic Benefit Package + Company Car+ Bonus
Shift: Monday – Friday – Day Shift (39hrs) 

Overall Purpose of the position of the HGV – Regional Branch Manager
To deliver the highest possible levels of customer service to their defined region and ensure the Service Depot operates in an efficient and effective way

Main Duties of the HGV – Regional Branch Manager
 

  • Attend to customer requirements for all service-related issues on a day-to-day basis, resolving them timely and professionally.
  • Maximise the use of the resources available to the Service Centre, dividing their time equally between the Service Technicians and office staff to ensure that Branch practices and requirements are fully upheld.
  • The Regional After-Sales Manager is to ensure that all the employees work in accordance with the company handbook and any breeches of discipline should be resolved locally or escalated through their respective reporting chain.
  • To ensure that the service technician’s work is completed to the highest mechanical standards and the quality and conclusion of each job is fully observed, and job reports are completed correctly.
  • To ensure all depot administration activities are completed correctly, including all security and landlord related issues, and any other involving local external bodies.
  • The Regional Service Manager is to ensure that at all times a high standard of depot housekeeping and cleanliness is maintained, with focus on image standards. Health and safety standards must be maintained at the depot and at customer sites; any breach of H&S standards are identified and highlighted to the UK Service Operations Manager.
  • When necessary assist the depot controller(s) with the prioritising of the engineer workload to ensure that all work is covered in good time.
  • Ensure that the Depot monthly objectives are completed within good time including; monthly CI’s, accurate completion of weekly reports and at month end all customer Invoices are to be accurately raised, completed and despatched.
  • Continually monitor depot overheads and ensure spend does not exceed budget.
  • Maintain a low ‘WIP’ level. All open jobs to be settled within the calendar month.
  • Maximise the profitability of each depot, including the increased revenue through reduction of costs, increased efficiency, and the generation of new work.
  • Continual monitor and look to improve depot staff efficiency, productivity, and utilisation, and ensure maximum staff motivation and performance is maintained.
  • Provide technical support to problem jobs both in the workshop and the field highlighting where necessary failures in quality through the appropriate company procedure.
  • Providing technical support to incidents involving the Equipment were there is a risk to life or property, escalating to the Aftersales Manager, UK Service Operations Manager or Quality Manager within 24 hours.
  • Ensure the correct levels of parts are held in both the depot parts department and technicians van.
  • Ensure the highest level of ‘Fixed First Visit’ is achieved, and continually work towards improving this.
  • The weekly checking of the technicians and depot staff time sheets for accuracy, detail and that overtime is authorised and worked correctly.
  • Approving holiday within the depot to ensure acceptable manning levels are maintained to undertake the normal workload.
  • In conjunction with the UK Service Operations Manager and the personnel department identify manning deficiencies and undertake the interviewing and selection process of relevant candidates.
  • Identify technician training needs through performance evaluation and resolve with extra training, in conjunction with the UK Service Operations Manager.
  • The Manager is to conduct annual and probationary personal appraisals of all depot staff as directed through the UK Service Operations Manager and the Personnel Dept
  • Make regular customer visits as required.
  • Attend any forum as requested, both internal and external, which could mean out of region locations, and include overnight stay.
  • Control of contracts both service and full contract to ensure profitability and service scheduling.
  •   Liaise with Regional Sales Manager to ensure good communication on possible new sales and problems reported from customers after delivery.
  • Willingly carry out any other duties deemed appropriate by the company.

 

Key Result Areas and Performance Measures of the HGV – Regional Branch Manager

  • Financial turnover, gross and net profit contributions for the Service Centre.
  • Efficiency reporting and utilisation of staff.
  • Customer satisfaction levels, from personal feedback, and service follow up calls.
  • Standards of housekeeping.
  • Contributing to the development of new ideas and strategy (continuous improvement).
  • Generation, accuracy, and timeliness of reports.
  • Maintain responsibility for a Personal Development Plan and attend internal and external training events as appropriate.
  • Run within or under budgetary targets
  • Technical competence is managed and maintained at Service Centre level, a training matrix should be maintained.
  • Response Times VOR & None VOR
  • First Time Fix – FTF.
  • Machine contract performance

To make an application for this HGV – Regional Branch Manager role, please reply to this advert with an up to date copy of your CV or call Anton at Kemp Recruitment on 0330 440 2323 (BT Local Rate) for further information)

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COLLINS A.COLLINS A. ★★★★★ what an amazing people, Nick and Jamie are really Good at there job, just within 48 hrs of applying, they got me an offer and at the moment, am resuming my dream job shortly.Nick And Jamie are kind hearted, soft speaking and the follow up from beginning to the end of the process is top notch.Thanks to you guys.... you are the bestjordan P.jordan P. ★★★★★ Had the pleasure of working with Hayden, very professional and helped me a load! 10/10, very impressedRyan E.Ryan E. ★★★★★ Jamie Warburton was extremely helpful in getting me a role that was suited to my needs and constantly kept me in the loop. Couldn’t be happier and recommend enough!DE K.DE K. ★★★★★ Incredibly professional, both Natalie and Anton made the whole hiring process a breeze. During the whole process both Natalie and Anton always made sure I was up to date with everything and always made sure to answer any questions I had, swiftly and professionally with a fantastic friendly attitude. I would highly recommend them to anyone.George D.George D. ★★★★★ Had the pleasure of Natalie and Paul helping me to find a new job. Natalie is super polite and helpful over the phone and knows all the right questions to filter out all the best opportunities tailored to you. From the first phone call within a couple of days had multiple interviews lined up and plenty of job offers. Not only do the guys secure your interview for you, they take the time to help you through every step until the day you start the new job. Couldn’t recommend them more. Thank you to the Kemp team for all your help.Isaac K.Isaac K. ★★★★★ I called Kemp recruitment spoke to a Gentleman called Ben, absolutely fantastic service went for an interview on Monday and did really well and the company offered me a position. I would highly recommend, 100% recommend.paul Ypaul Y ★★★★★ Both Mia and Anja are brilliant they got me an interview and kept me updated every step of the way I was offered the role and straight away was contacted by both with congratulations thank you both for your excellent customer serviceMark H.Mark H. ★★★★★ Can’t recommend Haydon enough! He says what he’s going to do and works fast. Thanks for all the helpTina M.Tina M. ★★★★★ Excellent company to work with, would definitely recommend, kept up to date with the progress of the job offer, thank you Matt.martyn W.martyn W. ★★★★★ Lauren was a pleasure to deal with, helping me in every ways she she could.. very happy with my experience *****Neil K.Neil K. ★★★★★ Cannot praise Kemp Recruitment enough. They managed to find me a permanent position which I was successful in getting within a week of being registered.They were the only agency who kept in touch wished me luck for my interview providing tips on dress etc and again congratulating me after I was offered the position.Jamie and Nick were professional, and enthusiastic in finding me a job and communicated well with me. I would not hesitate to recommend Kemp to anyone looking for work.Harry H.Harry H. ★★★★★ Lauren was amazing and always in contract every time somthing happened took 5 days from first phone call to getting offered a job highly recommendJack L.Jack L. ★★★★★ Have used this company twice over the past 3 years and both times have found me somewhere within the first day of asking, both Natalie and James are brilliant, they keep an open line of communication throughout and always check everything is going okay.Jake C.Jake C. ★★★★★ Dealt with Anja from the start and couldn't ask for better. kept me updated constantly and chased responses from the employer when progress was slow their end. ended up securing me the job with her continuous efforts. absolute hero!Carolyn H.Carolyn H. ★★★★★ Georgia and Nick were so helpful and understanding helping me to find my new job. Nothing was too much trouble, any issues were resolved immediately and can only highly recommend them and Kemp Recruitment.Paul M.Paul M. ★★★★★ Well what can I say, an amazing team that's dedicated to finding you the right fit. No pressure, just great people. Massive thanks to Jamie and Natalie for going that extra mile.Jessica D.Jessica D. ★★★★★ Jamie and Nick where super supportive and helped me find a brilliant new role that will suit me perfectly! I would highly recommendJon T.Jon T. ★★★★★ What an amazing team!! Both Natalie and Jack from the office have been such a great pleasure working with!! Helping me not only have one offer but two job offers!! Making the whole process of getting a new job so much easier!! Natalie putting forward for jobs I didn’t even think of and helping me see the full potential of myself and Jack using his links to help make it all happen! Both of you need a Raise and a large drink on me!! Absolutely fantastic!!Jamie W.Jamie W. ★★★★★ Excellent service very helpful.....🥳Paul C.Paul C. ★★★★★ I contacted Lauren on a weds afternoon to see if there were any jobs available within minutes she was arranging me an interview for the next morning at 09:30am and I was then offered the job there and then dealing with Lauren was a brilliant experience and I would recommend ringing her if you require a jobDale W.Dale W. ★★★★★ Great company, Jamie was very helpful and efficient in securing me my new roleAntony Karl R.Antony Karl R. ★★★★★ Anja arranged a great opportunity for me and managed to secure an interview at very short notice. She has done an amazing job and I have now secured a great position with an excellent company.Thanks Anja for all of your efforts on my behalf. I will be sure to recommend Kemp recruitment to anyone looking to change up their career.Very impressed!Christopher L.Christopher L. ★★★★★ I can’t thank Georgia and Luis enough for all the help they have given to me in finding my new position.Sachin A.Sachin A. ★★★★★ Working with Nick and Georgia has been amazing. They were quick and efficient in finding a role that matches my skills and qualifications.Liam O.Liam O. ★★★★★ I went though Kemp Recruitment and had the pleasure of Lauren helping. I could not say enough great words about Lauren. She was so professional and would recommend Kemp because of Lauren. If I could give 10 stars I would. Start new position at a highly regarded company.Luke W.Luke W. ★★★★★ James found me a a job that ticked all the box, thanks guys me and my family appreciate itRachel W.Rachel W. ★★★★★ Honestly such amazing people to deal with. I dealt with Erin and she honestly spoke to me with such kindness and made me feel so comfortable like I was in good hands. I will definitely recommend kemp recruitment to anyone that is looking for a job. Thank you Erin and Kemp recruitment.Jeffrey W.Jeffrey W. ★★★★★ Used kemp recruitment to look for another job , they found me a vacancy.Early days yet , but I would recommend themRay B.Ray B. ★★★★★ Excellent staff at kemp recruitment.Thanks to these, I now have a new job.No stress, hassle free.. went out there way to help.Big thanks toBRAD and KASIA....AMAZING....Cheers guys 👍👍👍👍👍👍👍Tanya C.Tanya C. ★★★★★ Excellent service from nick and Jamie always there with any questions I may have always informed on the progress of my application always on the other end of the phone if I need them to wishing you luck before your interview absolutely Excellent serviceAaron S.Aaron S. ★★★★★ While looking for a job I was contacted by Mia who had a few jobs she thought I’d be interested in, whilst at this process, Jamie then became involved as she said she had a role I would suit, after this I went for a few interviews and found the job I feel is most suited to me! They were great with contact and keeping me informed, I look forward to starting the role and continued support will always help!Martyn W.Martyn W. ★★★★★ Cannot fault at all ,andie and Shane have been great kept in touch and updated me when they said they would ,top jobIain R.Iain R. ★★★★★ Interview and job secured all in the space of few days, big shout out to Erin and Jen who have been terrific in arranging this. Looking forward to new chapter in my employment. Thanks once again guys 👍Mario D.Mario D. ★★★★★ Positive experience with Kemp. very easy to speak with and very responsive to messages sent.Phoned Monday enquiring about possible positions in local area, CV sent in Tuesday, Interview Thursday, New job by the end of the week. Whole team very good at highlighting opportunities for me, dealt with a chap called Matthew Pearce, very knowledgeable, great advice and liaised very well for melee G.lee G. ★★★★★ A special shout out to Ben and James for finding me my new role recently. Thank you for giving me the second chance I needed guys , good luck for the future 🙌👌🙏Matthew J.Matthew J. ★★★★★ Brilliant, friendly and well presented. Managed to secure a job which has been a goal of mine for a while and I couldn’t have done it without the help of Kemp recruitment. Especially Matthew Pearce who went above and beyond. Highly recommend kemp recruitment.Vicky W.Vicky W. ★★★★★ I had a wonderful experience with Kemp Recruitment. James was really helpful, friendly and informative. Stayed in touch throughout the process and even followed up once I d been offered the position! Thank you James!William L.William L. ★★★★★ Matthew and the team at kemp recruitment helped me with everything from application, interview through to accepting the offer of employment.Totally brilliant serviceRhys C.Rhys C. ★★★★★ Absolutely amazing service, T and Jamie helped me massively especially with having a very hard time at home with everything from sourcing jobs to getting me interviews and even arranging logistics of the job even after been offered the job! They’ve been mint and would recommend to anyone! Thank you very much to you both!Misha D.Misha D. ★★★★★ couldn't recommend this company enough especially Lauren Purdy. provided a very personalised experience and open communication at every stage. not to mention helping get me a perfect job. Thank youtony S.tony S. ★★★★★ A very helpful Team , made the right connections, very successful 👏🥳Keith B.Keith B. ★★★★★ Many thanks all.. Great support off the team.James L.James L. ★★★★★ Big thanks to Jamie W, she’s lovely to talk to, very polite and professional, she has found the perfect job for me and better money! Can’t wait to start!Alexx F.Alexx F. ★★★★★ Jamie was brilliant from start to finish and got the interview and offer sorted very quicklyAlfie P.Alfie P. ★★★★★ Lauren Purdy, Lauren was a massive help in finding me a new job, she was quick at her jobs and knew exactly what she was doing, Lauren called me back within the hour to say that she had already found me a job interview, i highly recommend speaking to Lauren!shay R.shay R. ★★★★★ Shane was excellent in helping me find my new job.Very easy to deal with and went above and beyond to help me.5 star review is very deserved!Mega5tuartMega5tuart ★★★★★ Very professional service from Lauren PurdyMonika Z.Monika Z. ★★★★★ I am very happy with the service! My agent Jamie was very helpful, she contacted and supported me through all the process of recruitment.robert D.robert D. ★★★★★ Thank you for a great experience, both Nick and Jamie, have been on the case all the way through great service.js_loader