Overall Purpose of the position of the HGV – Regional Branch Manager To deliver the highest possible levels of customer service to their defined region and ensure the Service Depot operates in an efficient and effective way
Main Duties of the HGV – Regional Branch Manager
Attend to customer requirements for all service-related issues on a day-to-day basis, resolving them timely and professionally.
Maximise the use of the resources available to the Service Centre, dividing their time equally between the Service Technicians and office staff to ensure that Branch practices and requirements are fully upheld.
The Regional After-Sales Manager is to ensure that all the employees work in accordance with the company handbook and any breeches of discipline should be resolved locally or escalated through their respective reporting chain.
To ensure that the service technician’s work is completed to the highest mechanical standards and the quality and conclusion of each job is fully observed, and job reports are completed correctly.
To ensure all depot administration activities are completed correctly, including all security and landlord related issues, and any other involving local external bodies.
The Regional Service Manager is to ensure that at all times a high standard of depot housekeeping and cleanliness is maintained, with focus on image standards. Health and safety standards must be maintained at the depot and at customer sites; any breach of H&S standards are identified and highlighted to the UK Service Operations Manager.
When necessary assist the depot controller(s) with the prioritising of the engineer workload to ensure that all work is covered in good time.
Ensure that the Depot monthly objectives are completed within good time including; monthly CI’s, accurate completion of weekly reports and at month end all customer Invoices are to be accurately raised, completed and despatched.
Continually monitor depot overheads and ensure spend does not exceed budget.
Maintain a low ‘WIP’ level. All open jobs to be settled within the calendar month.
Maximise the profitability of each depot, including the increased revenue through reduction of costs, increased efficiency, and the generation of new work.
Continual monitor and look to improve depot staff efficiency, productivity, and utilisation, and ensure maximum staff motivation and performance is maintained.
Provide technical support to problem jobs both in the workshop and the field highlighting where necessary failures in quality through the appropriate company procedure.
Providing technical support to incidents involving the Equipment were there is a risk to life or property, escalating to the Aftersales Manager, UK Service Operations Manager or Quality Manager within 24 hours.
Ensure the correct levels of parts are held in both the depot parts department and technicians van.
Ensure the highest level of ‘Fixed First Visit’ is achieved, and continually work towards improving this.
The weekly checking of the technicians and depot staff time sheets for accuracy, detail and that overtime is authorised and worked correctly.
Approving holiday within the depot to ensure acceptable manning levels are maintained to undertake the normal workload.
In conjunction with the UK Service Operations Manager and the personnel department identify manning deficiencies and undertake the interviewing and selection process of relevant candidates.
Identify technician training needs through performance evaluation and resolve with extra training, in conjunction with the UK Service Operations Manager.
The Manager is to conduct annual and probationary personal appraisals of all depot staff as directed through the UK Service Operations Manager and the Personnel Dept
Make regular customer visits as required.
Attend any forum as requested, both internal and external, which could mean out of region locations, and include overnight stay.
Control of contracts both service and full contract to ensure profitability and service scheduling.
Liaise with Regional Sales Manager to ensure good communication on possible new sales and problems reported from customers after delivery.
Willingly carry out any other duties deemed appropriate by the company.
Key Result Areas and Performance Measures of the HGV – Regional Branch Manager
Financial turnover, gross and net profit contributions for the Service Centre.
Efficiency reporting and utilisation of staff.
Customer satisfaction levels, from personal feedback, and service follow up calls.
Standards of housekeeping.
Contributing to the development of new ideas and strategy (continuous improvement).
Generation, accuracy, and timeliness of reports.
Maintain responsibility for a Personal Development Plan and attend internal and external training events as appropriate.
Run within or under budgetary targets
Technical competence is managed and maintained at Service Centre level, a training matrix should be maintained.
Response Times VOR & None VOR
First Time Fix – FTF.
Machine contract performance
To make an application for this HGV – Regional Branch Manager role, please reply to this advert with an up to date copy of your CV or call Anton at Kemp Recruitment on 0330 440 2323 (BT Local Rate) for further information)
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I contacted Lauren on a weds afternoon to see if there were any jobs available within minutes she was arranging me an interview for the next morning at 09:30am and I was then offered the job there and then dealing with Lauren was a brilliant experience and I would recommend ringing her if you require a job
Dale W.
1715849727
Great company, Jamie was very helpful and efficient in securing me my new role
Antony Karl R.
1715787190
Anja arranged a great opportunity for me and managed to secure an interview at very short notice. She has done an amazing job and I have now secured a great position with an excellent company.Thanks Anja for all of your efforts on my behalf. I will be sure to recommend Kemp recruitment to anyone looking to change up their career.Very impressed!
Christopher L.
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I can’t thank Georgia and Luis enough for all the help they have given to me in finding my new position.
Sachin A.
1715591093
Working with Nick and Georgia has been amazing. They were quick and efficient in finding a role that matches my skills and qualifications.
Liam O.
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I went though Kemp Recruitment and had the pleasure of Lauren helping. I could not say enough great words about Lauren. She was so professional and would recommend Kemp because of Lauren. If I could give 10 stars I would. Start new position at a highly regarded company.
Luke W.
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James found me a a job that ticked all the box, thanks guys me and my family appreciate it
Rachel W.
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Honestly such amazing people to deal with. I dealt with Erin and she honestly spoke to me with such kindness and made me feel so comfortable like I was in good hands. I will definitely recommend kemp recruitment to anyone that is looking for a job. Thank you Erin and Kemp recruitment.
Jeffrey W.
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Used kemp recruitment to look for another job , they found me a vacancy.Early days yet , but I would recommend them
Ray B.
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Excellent staff at kemp recruitment.Thanks to these, I now have a new job.No stress, hassle free.. went out there way to help.Big thanks toBRAD and KASIA....AMAZING....Cheers guys 👍👍👍👍👍👍👍
Tanya C.
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Excellent service from nick and Jamie always there with any questions I may have always informed on the progress of my application always on the other end of the phone if I need them to wishing you luck before your interview absolutely Excellent service
Aaron S.
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While looking for a job I was contacted by Mia who had a few jobs she thought I’d be interested in, whilst at this process, Jamie then became involved as she said she had a role I would suit, after this I went for a few interviews and found the job I feel is most suited to me! They were great with contact and keeping me informed, I look forward to starting the role and continued support will always help!
Martyn W.
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Cannot fault at all ,andie and Shane have been great kept in touch and updated me when they said they would ,top job
Iain R.
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Interview and job secured all in the space of few days, big shout out to Erin and Jen who have been terrific in arranging this. Looking forward to new chapter in my employment. Thanks once again guys 👍
Mario D.
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Positive experience with Kemp. very easy to speak with and very responsive to messages sent.Phoned Monday enquiring about possible positions in local area, CV sent in Tuesday, Interview Thursday, New job by the end of the week. Whole team very good at highlighting opportunities for me, dealt with a chap called Matthew Pearce, very knowledgeable, great advice and liaised very well for me
lee G.
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A special shout out to Ben and James for finding me my new role recently. Thank you for giving me the second chance I needed guys , good luck for the future 🙌👌🙏
Nathan E.
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Massive Thankyou to both Mia and Matthew for thier amazing work in securing me my new job. Both have been very attentive and present during this whole process and I would most definitely recommend going to this team for a future career
Matthew J.
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Brilliant, friendly and well presented. Managed to secure a job which has been a goal of mine for a while and I couldn’t have done it without the help of Kemp recruitment. Especially Matthew Pearce who went above and beyond. Highly recommend kemp recruitment.
Vicky W.
1713199699
I had a wonderful experience with Kemp Recruitment. James was really helpful, friendly and informative. Stayed in touch throughout the process and even followed up once I d been offered the position! Thank you James!
William L.
1713196956
Matthew and the team at kemp recruitment helped me with everything from application, interview through to accepting the offer of employment.Totally brilliant service
Rhys C.
1713187224
Absolutely amazing service, T and Jamie helped me massively especially with having a very hard time at home with everything from sourcing jobs to getting me interviews and even arranging logistics of the job even after been offered the job! They’ve been mint and would recommend to anyone! Thank you very much to you both!
Misha D.
1713166157
couldn't recommend this company enough especially Lauren Purdy. provided a very personalised experience and open communication at every stage. not to mention helping get me a perfect job. Thank you
tony S.
1713083379
A very helpful Team , made the right connections, very successful 👏🥳
Keith B.
1712995530
Many thanks all.. Great support off the team.
James L.
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Big thanks to Jamie W, she’s lovely to talk to, very polite and professional, she has found the perfect job for me and better money! Can’t wait to start!
Alexx F.
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Jamie was brilliant from start to finish and got the interview and offer sorted very quickly
Alfie P.
1712908224
Lauren Purdy, Lauren was a massive help in finding me a new job, she was quick at her jobs and knew exactly what she was doing, Lauren called me back within the hour to say that she had already found me a job interview, i highly recommend speaking to Lauren!
shay R.
1712827920
Shane was excellent in helping me find my new job.Very easy to deal with and went above and beyond to help me.5 star review is very deserved!
Mega5tuart
1712609370
Very professional service from Lauren Purdy
Monika Z.
1712263930
I am very happy with the service! My agent Jamie was very helpful, she contacted and supported me through all the process of recruitment.
robert D.
1712243520
Thank you for a great experience, both Nick and Jamie, have been on the case all the way through great service.
MrNoddot
1712243481
Very positive things to say about Kemp Recruitment. Mia and Jamie worked excellently to secure me with a new job. I am glad that they do the brilliant things they do. Would advise more people to utilise this service.
ramiro D.
1712150050
First contact with Jamie was on Wednesday, got me an interview for Thursday and got the Job offer on the same day. Outstanding experience. Thanks Jaimie
Paul
1711808849
Really good recruitment company the staff are very keen and fast to find you the job that suits youThank you very much for your help in finding me the position I start Tuesday morning.
John B
1711637264
TK & Anja , Very helpful and knowledgeable people who go out of their way to help you , I received conformation i had been successful at my interview and have been offered the position .No delays or pauses everything is done in a professional and calm manner .Thank you again guys .
riley V.
1711368817
Georgia and nick whent above and beyond to get my new job couldn’t be anymore grateful. Star team thankyou
Josh B.
1711362087
Connor H.
1711182340
I received fantastic service from Ben, from finding me the job to follow up calls after my offer ensuring everything was in place, massive thanks again buddy. Very professional and friendly.
Harry G.
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Very professional and helpful agency.Huge thanks to Natalie for helping me out, always kept me up to date with what was going on.
Clark B.
1711127265
Wow, what can I say Georgia & Nick fromKemp Recruitment are probably 2 of the best recruitment consultants I have had the pleasure of finding a job with.Highly recommend both of them & Kemp Recruitment if you are looking for a job in the motor industry this is the agency to use.I can't speak highly enough of these people.Go give them a call, they will look after you all the way through from the first contact to very end when you start a new job.
Rob R.
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Absolutely unbelievable service from kemp recruitment specifically Lauren Purdy, there's no way that she isn't one of the best in her industry, extremely professional. 10/10(Read on for my experience with kemp recruitment) - Lauren Purdy to be precise.Around lunch time on Tuesday 19th March I sent my CV to Lauren Purdy of kemp recruitment, by 4pm that same day she was able to arrange an interview between me and her client for the following morning and even able to provide me with information regarding the client, which was extremely helpful, any questions I asked she was able to provide me with an answer right away. Lauren also called me before my interview the following day to check I was prepared for it...anyway around 5pm Thursday 21st March she called me to inform me that I have been offered the job....unbelievable.Once again 10/10 for Lauren, I'd suggest to kemp recruitment to do absolutely everything to keep hold of her because as she is monumental asset to your company
Kendra M.
1711051351
Lauren Purdy has been wonderful to deal with and I received an offer within 4 days of first contact. She was quick to get answers to my questions and reassure any concerns I had.Thank you Lauren for helping me to find my next exciting opportunity.
mark H.
1710967869
Absolutely amazing from start to.... well start, I got the job!! Honestly can't thank molly and Brad enough for this opportunity they've given me. Applied for a job I thought may have been a little out of my league and the same day I got a call back from molly asking me a few questions, the following day I received another call and they let me know the company really wanted to give me an interview. I obviously accepted although I was very nervous but molly kept me calm and gave some good advice. The following day it was confirmed, I had an interview date. I went to the interview and started work the next day, brilliant!! Thank you both again so much. If you want a job, get in touch with kemp recruitment, you'll never look back
Maison P.
1710946954
Very pleasant experience with kemp recruitment overall. Lauren Purdy was amazing and contacted me directly regarding a position that was perfect for me. She worked hard to get me as much money as possible and was in constant contact throughout the whole process.All questions was answered thoroughly.I would defiantly recommend kemp recruitment if you are searching for a new position and hopefully you are lucky to be put in touch with Lauren purdy. 🙂
Mihails H.
1710551586
I have had the utmost pleasure of being approached by Mrs Lauren Purdy, regarding a position I applied for. Mrs Purdy was an exceptionally pleasant and professional agent and has helped me secure a new position in my field. Highly recommended and extremely pleasant organisation to have represent my interests. 5-star service
Sarah M.
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I want to say a huge thank you to Lauren Purdey and Kemp Recruitment. Lauren was so friendly and helpful. Lauren helped me through the process of applying for the position I wanted. Communication throughout was excellent and she helped me secure an interview and the job. Would definitely recommend to anyone needing help finding a job.
Blake M.
1710517304
A Great Help.Tom and Matt were extremely helpful, followed up with me to make sure everything was okay and assisted with any questions I had.Within 4 days of first contact I had a job offerThanks again.
Paul C. ★★★★★ I contacted Lauren on a weds afternoon to see if there were any jobs available within minutes she was arranging me an interview for the next morning at 09:30am and I was then offered the job there and then dealing with Lauren was a brilliant experience and I would recommend ringing her if you require a jobDale W. ★★★★★ Great company, Jamie was very helpful and efficient in securing me my new roleAntony Karl R. ★★★★★ Anja arranged a great opportunity for me and managed to secure an interview at very short notice. She has done an amazing job and I have now secured a great position with an excellent company.Thanks Anja for all of your efforts on my behalf. I will be sure to recommend Kemp recruitment to anyone looking to change up their career.Very impressed!Christopher L. ★★★★★ I can’t thank Georgia and Luis enough for all the help they have given to me in finding my new position.Sachin A. ★★★★★ Working with Nick and Georgia has been amazing. They were quick and efficient in finding a role that matches my skills and qualifications.Liam O. ★★★★★ I went though Kemp Recruitment and had the pleasure of Lauren helping. I could not say enough great words about Lauren. She was so professional and would recommend Kemp because of Lauren. If I could give 10 stars I would. Start new position at a highly regarded company.Luke W. ★★★★★ James found me a a job that ticked all the box, thanks guys me and my family appreciate itRachel W. ★★★★★ Honestly such amazing people to deal with. I dealt with Erin and she honestly spoke to me with such kindness and made me feel so comfortable like I was in good hands. I will definitely recommend kemp recruitment to anyone that is looking for a job. Thank you Erin and Kemp recruitment.Jeffrey W. ★★★★★ Used kemp recruitment to look for another job , they found me a vacancy.Early days yet , but I would recommend themRay B. ★★★★★ Excellent staff at kemp recruitment.Thanks to these, I now have a new job.No stress, hassle free.. went out there way to help.Big thanks toBRAD and KASIA....AMAZING....Cheers guys 👍👍👍👍👍👍👍Tanya C. ★★★★★ Excellent service from nick and Jamie always there with any questions I may have always informed on the progress of my application always on the other end of the phone if I need them to wishing you luck before your interview absolutely Excellent serviceAaron S. ★★★★★ While looking for a job I was contacted by Mia who had a few jobs she thought I’d be interested in, whilst at this process, Jamie then became involved as she said she had a role I would suit, after this I went for a few interviews and found the job I feel is most suited to me! They were great with contact and keeping me informed, I look forward to starting the role and continued support will always help!Martyn W. ★★★★★ Cannot fault at all ,andie and Shane have been great kept in touch and updated me when they said they would ,top jobIain R. ★★★★★ Interview and job secured all in the space of few days, big shout out to Erin and Jen who have been terrific in arranging this. Looking forward to new chapter in my employment. Thanks once again guys 👍Mario D. ★★★★★ Positive experience with Kemp. very easy to speak with and very responsive to messages sent.Phoned Monday enquiring about possible positions in local area, CV sent in Tuesday, Interview Thursday, New job by the end of the week. Whole team very good at highlighting opportunities for me, dealt with a chap called Matthew Pearce, very knowledgeable, great advice and liaised very well for melee G. ★★★★★ A special shout out to Ben and James for finding me my new role recently. Thank you for giving me the second chance I needed guys , good luck for the future 🙌👌🙏Nathan E. ★★★★★ Massive Thankyou to both Mia and Matthew for thier amazing work in securing me my new job. Both have been very attentive and present during this whole process and I would most definitely recommend going to this team for a future careerMatthew J. ★★★★★ Brilliant, friendly and well presented. Managed to secure a job which has been a goal of mine for a while and I couldn’t have done it without the help of Kemp recruitment. Especially Matthew Pearce who went above and beyond. Highly recommend kemp recruitment.Vicky W. ★★★★★ I had a wonderful experience with Kemp Recruitment. James was really helpful, friendly and informative. Stayed in touch throughout the process and even followed up once I d been offered the position! Thank you James!William L. ★★★★★ Matthew and the team at kemp recruitment helped me with everything from application, interview through to accepting the offer of employment.Totally brilliant serviceRhys C. ★★★★★ Absolutely amazing service, T and Jamie helped me massively especially with having a very hard time at home with everything from sourcing jobs to getting me interviews and even arranging logistics of the job even after been offered the job! They’ve been mint and would recommend to anyone! Thank you very much to you both!Misha D. ★★★★★ couldn't recommend this company enough especially Lauren Purdy. provided a very personalised experience and open communication at every stage. not to mention helping get me a perfect job. Thank youtony S. ★★★★★ A very helpful Team , made the right connections, very successful 👏🥳Keith B. ★★★★★ Many thanks all.. Great support off the team.James L. ★★★★★ Big thanks to Jamie W, she’s lovely to talk to, very polite and professional, she has found the perfect job for me and better money! Can’t wait to start!Alexx F. ★★★★★ Jamie was brilliant from start to finish and got the interview and offer sorted very quicklyAlfie P. ★★★★★ Lauren Purdy, Lauren was a massive help in finding me a new job, she was quick at her jobs and knew exactly what she was doing, Lauren called me back within the hour to say that she had already found me a job interview, i highly recommend speaking to Lauren!shay R. ★★★★★ Shane was excellent in helping me find my new job.Very easy to deal with and went above and beyond to help me.5 star review is very deserved!Mega5tuart ★★★★★ Very professional service from Lauren PurdyMonika Z. ★★★★★ I am very happy with the service! My agent Jamie was very helpful, she contacted and supported me through all the process of recruitment.robert D. ★★★★★ Thank you for a great experience, both Nick and Jamie, have been on the case all the way through great service.MrNoddot ★★★★★ Very positive things to say about Kemp Recruitment. Mia and Jamie worked excellently to secure me with a new job. I am glad that they do the brilliant things they do. Would advise more people to utilise this service.ramiro D. ★★★★★ First contact with Jamie was on Wednesday, got me an interview for Thursday and got the Job offer on the same day. Outstanding experience. Thanks JaimiePaul ★★★★★ Really good recruitment company the staff are very keen and fast to find you the job that suits youThank you very much for your help in finding me the position I start Tuesday morning.John B ★★★★★ TK & Anja , Very helpful and knowledgeable people who go out of their way to help you , I received conformation i had been successful at my interview and have been offered the position .No delays or pauses everything is done in a professional and calm manner .Thank you again guys .riley V. ★★★★★ Georgia and nick whent above and beyond to get my new job couldn’t be anymore grateful. Star team thankyouJosh B. ★★★★★ Connor H. ★★★★★ I received fantastic service from Ben, from finding me the job to follow up calls after my offer ensuring everything was in place, massive thanks again buddy. Very professional and friendly.Harry G. ★★★★★ Very professional and helpful agency.Huge thanks to Natalie for helping me out, always kept me up to date with what was going on.Clark B. ★★★★★ Wow, what can I say Georgia & Nick fromKemp Recruitment are probably 2 of the best recruitment consultants I have had the pleasure of finding a job with.Highly recommend both of them & Kemp Recruitment if you are looking for a job in the motor industry this is the agency to use.I can't speak highly enough of these people.Go give them a call, they will look after you all the way through from the first contact to very end when you start a new job.Rob R. ★★★★★ Absolutely unbelievable service from kemp recruitment specifically Lauren Purdy, there's no way that she isn't one of the best in her industry, extremely professional. 10/10(Read on for my experience with kemp recruitment) - Lauren Purdy to be precise.Around lunch time on Tuesday 19th March I sent my CV to Lauren Purdy of kemp recruitment, by 4pm that same day she was able to arrange an interview between me and her client for the following morning and even able to provide me with information regarding the client, which was extremely helpful, any questions I asked she was able to provide me with an answer right away. Lauren also called me before my interview the following day to check I was prepared for it...anyway around 5pm Thursday 21st March she called me to inform me that I have been offered the job....unbelievable.Once again 10/10 for Lauren, I'd suggest to kemp recruitment to do absolutely everything to keep hold of her because as she is monumental asset to your companyKendra M. ★★★★★ Lauren Purdy has been wonderful to deal with and I received an offer within 4 days of first contact. She was quick to get answers to my questions and reassure any concerns I had.Thank you Lauren for helping me to find my next exciting opportunity.mark H. ★★★★★ Absolutely amazing from start to.... well start, I got the job!! Honestly can't thank molly and Brad enough for this opportunity they've given me. Applied for a job I thought may have been a little out of my league and the same day I got a call back from molly asking me a few questions, the following day I received another call and they let me know the company really wanted to give me an interview. I obviously accepted although I was very nervous but molly kept me calm and gave some good advice. The following day it was confirmed, I had an interview date. I went to the interview and started work the next day, brilliant!! Thank you both again so much. If you want a job, get in touch with kemp recruitment, you'll never look backMaison P. ★★★★★ Very pleasant experience with kemp recruitment overall. Lauren Purdy was amazing and contacted me directly regarding a position that was perfect for me. She worked hard to get me as much money as possible and was in constant contact throughout the whole process.All questions was answered thoroughly.I would defiantly recommend kemp recruitment if you are searching for a new position and hopefully you are lucky to be put in touch with Lauren purdy. 🙂Mihails H. ★★★★★ I have had the utmost pleasure of being approached by Mrs Lauren Purdy, regarding a position I applied for. Mrs Purdy was an exceptionally pleasant and professional agent and has helped me secure a new position in my field. Highly recommended and extremely pleasant organisation to have represent my interests. 5-star serviceSarah M. ★★★★★ I want to say a huge thank you to Lauren Purdey and Kemp Recruitment. Lauren was so friendly and helpful. Lauren helped me through the process of applying for the position I wanted. Communication throughout was excellent and she helped me secure an interview and the job. Would definitely recommend to anyone needing help finding a job.Blake M. ★★★★★ A Great Help.Tom and Matt were extremely helpful, followed up with me to make sure everything was okay and assisted with any questions I had.Within 4 days of first contact I had a job offerThanks again.
