HIAB Controller

Job information

Job reference: BH-67893
Location: Dorset
Job type: Full Time, Permanent
Job sector: Cranes & Lifting, HGV / Truck
Salary: £28000 - £32266 per annum
Published: June 25, 2025

Description

HIAB Controller
Location: Ferndown
Salary: £28,000 – £32,266 per annum (depending on experience)
Hours: Monday to Friday, 8:00am – 5:00pm
Type: Full Time, Permanent
Reference: INDCR

The Opportunity An expanding commercial vehicle maintenance business is seeking a HIAB Controller to coordinate their service operations in Ferndown. This role involves managing the day-to-day scheduling and communication between engineers, customers, and internal teams to ensure smooth job flow and high customer satisfaction.

If you are organised, methodical, and have a strong understanding of the motor vehicle industry, this position offers stability and the chance to grow within a supportive company.

Key Responsibilities

Schedule and coordinate HIAB engineers’ workloads and jobs
Maintain regular communication with engineers and customers throughout job progress
Ensure all engineers submit accurate paperwork promptly after job completion
Order, issue, and book parts to jobs efficiently
Manage stock levels to maximise profitability
Process engineer reports from job completion through to invoicing
Liaise with customers to obtain purchase order numbers and assist with warranty claims
Handle email enquiries and incoming/outgoing calls professionally
Collaborate with Service and Sales teams to support operations
Use relevant software packages such as ADP and Kerridge

Skills and Experience Required

Excellent communication skills and customer focus
Organised and methodical with a flexible approach to work
Strong knowledge of the motor vehicle industry
Experience in process improvement and implementing new systems
Understanding of Health and Safety regulations
Ability to multitask and work well under pressure

What’s On Offer

Monday to Friday working hours with a supportive environment
Opportunity to join a reputable company committed to excellent customer service and staff development

Apply Now If you’re interested in this role, please send your CV in response to this advert or contact Cal at Kemp Recruitment on 0330 440 2323 for more information.

Apply now

Your consultant

Callan Ryan

Lead Consultant

Apply now

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Tom P.

Jack and lily were brilliant thankyou so much ! Appreciate it all

Daryl A.

The team helped me with getting me a new job with an exciting company. Abi was just fantastic with everything and I couldn't thank her more

Reece M.

Absolutely amazing staff couldn't be more helpful and easy to talk to, I can't recommend them more I had Jamie helping me and he was brilliant

Saskia B.

Would like to thank chloe and georgia for there great communication and help with securing me a job thanks very much girls would definitely recommend kemp recruitment to anyone i know

Sharma H.

Really impressed with Kemp recruitment....Lilly and Jack helped me with a new challenge a brand new start that I can't wait to be aprt of...really exciting times ahead for me in my career they were there every step of the way with me amazing to have great people help you get through it. Lilly and Jack very professional frienfly from the start highly recommend Kemp recruitment.

Chris B.

⭐⭐⭐⭐⭐
Highly Professional Service from Shane at Kemp Recruitment
I had the pleasure of working with Shane at Kemp Recruitment and was thoroughly impressed by his professionalism and dedication. From our initial conversation through to securing a role, Shane maintained clear and consistent communication, providing valuable guidance and support throughout the process. His proactive approach and industry knowledge made the entire experience seamless. I would confidently recommend Shane to anyone seeking a reliable and efficient recruitment partner

Rob B.

I had a fantastic experience with Kemp Recruitment, dealing with Anja and Lilly, they arranged the interview, gave excellent advice guiding me through the process that led to me receiving a job offer. Great service and i can't recommend them enough 👍

KX K.

couldn’t thank chris enough! managed to a get a new job in such a short amount of time. really happy with the job i got. thanks to chris here at kemp! top man

Carolyn

I have recently secured a full time job with the extremely professional help from Shane here at Kemp. He went above and beyond with constant communication and encouragement. I thank him greatly for his services. Obviously a very valued member of the team in Bournemouth. Thank you Shane 👍🏼😃

Michal M.

Very good agency professional, Jamie is top man thanks for all help mate

Brogan H.

Jack and Karla have been brilliant throughout my whole recruitment process, they found me a job within a couple of weeks that I’m super excited to start, Jack has kept in touch throughout the whole process and has answered any questions super quick, big thank you to you both 🙂

Mike A.

Brilliant bloke Jamie help me all way spot on would recommend tham al the way 5stars

John O S.

Very happy with kemp recruitment. Karla and Jack were absolutely amazing from the first initial contact. I was kept informed and supported throughout the process. I couldn't recommend them enough.

Jenny M.

I had the pleasure of working with Kemp Recruitment during my recent job search, and I am thoroughly impressed by their professionalism, efficiency, and personalised approach to recruitment.

From the initial consultation, the team demonstrated a clear understanding of my career goals and industry background. They provided valuable insights into the job market, offered CV and interview advice, and matched me with roles that aligned closely with my skills and aspirations.

Communication was consistent and transparent throughout the process. My recruitment consultants, Chloe and Jamie, were especially supportive—always responsive, proactive, and genuinely invested in my success. They followed up regularly, provided constructive feedback, and ensured I was well prepared for every stage of the interview process.

Thanks to Kemp Recruitment, I secured a position that not only matches my professional experience but also offers excellent growth opportunities. I highly recommend their services to anyone seeking a reliable, knowledgeable, and supportive employment partner.

James C.

While searching for a new start I was contacted by a Jack Hawkins from Kemp recruitment. Jack has been incredibly supportive and proactive in communicating between the employer and I; and has made as easy as possible to find my new career.
I start in 2 weeks. Easy to work with, professional and cheery, easily warrants 5 stars from me.

matthew F.

Highly Recommend – Excellent Experience with Abigail and Kemp recruitment

I had a fantastic experience with Kemp Recruitment, especially with Abigail and her other colleague who helped me land a role at a major company with huge potential. The process was quick, smooth, and professional — a refreshing change after being messed around by other recruiters in the past. Abigail went above and beyond to support me throughout, and I’m genuinely impressed by how fast-moving and efficient the whole team is. Couldn’t be happier!

Emily P.

What a great recruitment company. Jamie and Chloe were brilliant, lovely to talk to and so helpful. They got me a job straight away!

Definitely recommend them and will use again! 🙂

Joe R.

Really quick to find roles that fit you and keep you updated

Bradley T.

Amy was brilliant at finding me a job she went above and beyond for me I would definitely recommend keep recruitment.

lee C.

The team at keep recruitment couldn't of been of anymore help, even contacting me outside of their work hours to make sure I had everything I needed for the interview.

Katie M.

James S.

Jamie was a great help and I have found something that I will get the progression that I need

Tom M.

This was my first time dealing with Kemp Recruitment.
I was looked after by both Lily and Shane, all I can say is fantastic service by both of them .
Really great communication ,very helpful and honest the whole way through my vacancy search .
I am absolutely delighted thank you so much .

Dan C.

Absolutely brilliant and very helpful. Ryan for suggesting the job and Amy who setup the interview and everything for me plus always helped with anything I needed or wanted to know and was fantastic to deal with so I now have a new career lined up thanks to her.

Finley M.

I had help from Jamie and Chloe throughout my interview process and eventual job offer. Very helpful and nice to talk to and wish them all the best

Stephanie B.

I had a fantastic experience working with Jack at Kemp Recruitment. From the very beginning, he was professional, friendly, and genuinely interested in helping me find the right role. He kept me informed throughout the entire process, provided valuable advice before interviews, and was always quick to respond. Thanks to his support, I landed a great opportunity that fits my skills and goals. Highly recommend working with Jack if you’re looking for a recruiter who really goes the extra mile!

Jordan B.

Was looking for a new challenge within my career, after applying for a job via Kemp I cannot recommend them enough! Both Chloe & Jamie went above and beyond to make everything so stress free and simple!

From the applications to interview they was there every step. Even down to good luck calls and keeping me updated!

Both are genuinely a credit to Kemp!

I cannot thank them enough!

Tayla B.

I work with Karla and Jack at Kemp and in less than a month they helped me secure a full time role at a job I know I'm going to love, they always checked in with me so I was in the loop with my application and answered any questions I had. They have been an absolute pleasure to work with and I wish them both all the best

Jaime R.

My experience dealing with Beth was excellent. She is friendly, attentive and willing to go the extra mile.

Anne-Marie H

I can’t thank Jamie and Karla enough for their amazing support in helping me find the perfect job. From start to finish, they were both incredibly friendly, professional, and genuinely cared about finding the right fit for me. They kept me informed every step of the way, gave helpful advice, and made the whole process feel smooth and stress-free. It’s rare to find recruiters who go above and beyond like they did. I highly recommend working with them if you’re looking for a job – they’re absolute stars!

Kevin J.

It was made such an easy process to look for a new job and transition into the new depot.
A huge thanks to Beth for making my life easy. Would definitely recommend to a friend.

Alex S.

Got a selection of interviews from Kemp ended up going with one presented by Bethany she was very attentive and on the ball. Definitely took the hassle out of changing jobs!

Rylee H.

Jack Hawkins is the best man for the job so helpful at all times of the day and guided me through the process which made me feel 100% better about applying and getting the job thank you to jack and kemp as a whole and hope you help many more people the same way you did with me

Kieran B.

I had the pleasure of dealing with Jack Hawkins at Kemp Recruitment. From the very start Jack was very helpful and kept me in the know. Jacks communication was excellent and very professional. Thank you once again.

Laura J.

Dealt with Chloe and Jamie, super approachable, constantly in communication with updates. Quick to respond to queries. Can’t wait to start my new role! Would absolutely recommend!

Thank you guys! ❤️❤️

Michael C.

I had the pleasure of dealing with Natalie and Macy at Kemp Recruitment, and I can’t speak highly enough of the service they provided. From the very start, they were incredibly helpful, professional, and dedicated to ensuring I had a smooth experience. Their communication was top-notch, and they went above and beyond to meet my needs. I would wholeheartedly recommend their services to anyone, and I want to say a big thank you to both of them for all their assistance!

T C.

10/10 would definitely recommend Jack and Karla at Kemp!! Very helpful and supportive and showed great professionalism.

Lee S.

Jamie was absolutely amazing, found me the perfect role and was very helpful. Went above and beyond to work round my requirements and flexibility. She a great asset to the company. Would definitely recommend anyone using this company

Kelly W

My experience with Kemp is 10/10
Jamie was so reassuring and has supported me by going above and beyond.
Thank you Jamie and Chloe your both amazing:-)

Christopher C.

A massive thank you to Chloe brebner and Georgina Holden from kemp recruitment I couldn't of asked for any more help they have made a massive change to my career what will change mine and my family life and I couldn’t of done it with out them massive thanks again to the lovely lady’s

CHRIS C.

I would like to thank Cal Ryan from kemp recruitment for all his hard work absolutely phenomenal done an amazing job and very professional at wot he does 10/10

Kim P.

Really good experience with Georgia who placed me in a good job after a lot of toing and froing on my part, Georgia held the employers interest in me and I finally accepted their offer. Thank you Georgia!

Alex L.

Very friendly and very helpfully staff. Shout out to matt and karla kept in contact and made sure I got the right job. Thank you so much

brandon michael lee S.

Kemp have done fantastic helping me find multiple job options and helped me secure a new job Jamie, Lauren, and Matt are grate to work with and very helpful always checked in and made sure everything was ok and still going to plan

Lauren M.

Lily & Shane have been amazing in helping me secure my new venture.
Thank you ⭐️⭐️⭐️⭐️⭐️

j C.

I have dealt with a few agencies in my career working offshore and I have been left in dark no calls back and chasing them up for updates, but I can say this is this agency you should use and the two ladies that help me through the process have been outstanding, Chloe and Georgia have been absolutely on the ball with everything and calling back when they have information about the role/job or even if they haven’t heard something they give you a call to update you and say there working on it for you, it’s made things very easy, they are super professional and very good at what they do. Definitely going to recommend them again and again

Adam M.

I have been working closely with Ben Bush, Robert Lea and Bethany Hills. All 3 are absolutely wonderful. Very approachable, down to earth and extremely good at their job. It has been a privilege working with them to secure myself a new position. They have been accommodating to my every question, even when blowing Bens phone up every 20 minutes with questions and queries about every aspect of what I am walking myself into. All said and done, I have secured a great position and walk into my new career all the better thanks to the team. Thank you.

Roy N.

These guys are great very friendly and can’t do enough for you I made 1phone call and they got me working straight away Ben was brilliant will recommend them to everyone I know absolutely first class

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HIAB Controller

Job information

Description

Your consultant

Callan Ryan

Apply now

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