Service Manager

Service Manager 

A long-established, family-owned business with a strong reputation in agriculture, groundcare, commercial vehicles, and equipment hire is seeking an experienced Service Manager to join the team at their Tingewick branch.

This is an excellent opportunity for a motivated individual to lead a skilled team of engineers in a busy and dynamic service department, ensuring exceptional customer service and operational efficiency.

Key Responsibilities

• Organise and manage a team of experienced service engineers.
• Coordinate with other departments to ensure parts availability and efficient work flow.
• Manage and optimise call outs, ensuring customers receive first-class service at all times.
• Oversee all aspects of the service department and workshop operations.
• Develop and maintain strong relationships with valued customers.

The Ideal Candidate

• Experienced Service Manager within a relevant industry, or a skilled Engineer looking to step up into a management role.
• Strong understanding of agricultural or plant machinery and the seasonal pressures of the industry.
• Excellent communication skills with the ability to liaise effectively with engineers and customers.
• Proven ability to work to deadlines and perform well under pressure in a time-sensitive environment.
• Highly organised, proactive, and customer-focused.

Benefits

• Hours: Monday to Friday, 8:00am – 5:30pm (some Saturday mornings required during busy periods)
• Salary: £35,000 – £45,000 per annum (depending on experience)
• Company Vehicle Provided
• Holidays: 24 days per year plus bank holidays
• Pension Scheme
• Life Assurance (including dependent’s pension)
• Ongoing Training and Development Opportunities