Service Manager

Job information

Job reference: BH-69754
Location: Doncaster, South Yorkshire
Job type: Full Time, Permanent
Job sector: Forklift
Salary: £40000 per annum
Published: November 28, 2025

Description

Job Title: Service Manager
Salary: £40,000 – £45,000
Location: Doncaster
Benefits: Company vehicle + fuel card

Job Overview
We are seeking an experienced Service Manager to support and lead our service operations within a busy forklift and materials-handling environment. You will oversee workflow, provide technical and operational support to field and workshop engineers, and ensure customers receive fast, efficient service with minimal truck downtime. Your role is essential in maintaining high service standards, controlling departmental costs, and ensuring the smooth running of the depot.
Duties & Responsibilities

Oversee Work in Process and Progress throughout the service function, following a structured 45-day process
Lead and support depot audits focused on performance, process, and people
Assist engineers in diagnosing and resolving technical forklift issues as required
Support the Service Advisor and engineers in managing customer queries and resolving issues promptly
Identify and address training needs using the department skills matrix (across all entities)
Drive retail service sales and support service initiatives alongside the General Manager
Promote a strong First Time Fix culture to improve customer satisfaction and reduce repeat visits
Ensure all service procedures are followed, including work planning, job allocation, workshop organisation, and housekeeping standards
Oversee the full customer journey and ensure a professional, consistent service experience

Skills Required

Understanding of forklifts, plant, agricultural or materials-handling equipment
Strong communication skills with an empathetic and customer-focused approach
Effective questioning and listening skills
Confidence in analysing service data and performance trends
Strong time-management abilities
Project and planning experience
Proven complaint-handling and objection-management skills

Behaviours

Open, honest, and transparent communication
Positive attitude with a proactive mindset
Strong team player committed to shared success
Respectful, values-driven approach
Dedicated to delivering an exceptional customer experience

Next Steps
If this Service Manager role aligns with your experience in the forklift or materials-handling industry — or if you’re exploring your next career move — please contact Jack on 0330 440 2323 or apply today.

INDJH1

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Your consultant

Jack Hawkins

Recruitment Consultant - Plant

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JJ L.

Absolutely great company helped me find my dream job position, the agent Carla was amazing , really polite and helpful and always keen to help out where possible , helped prepare me for the interview phase and supported me through the whole process much appreciated

Susan D.

Just like to thanks Jamie warburton for all her help in assisting me through the process of securing a new job with caterpillar , it was a pleasure working with Jamie she was extremely good at her job and made it very easy for me to secure my new job would highly recommend to any body thank you Paul Dangerfield

Dan S.

Recently made redundant from the company I worked for just before Christmas. Kemp Recruitment were fantastic the people I dealt with was Lily and Jamie. Both of them went above and beyond to help out and sort me with another job opportunity. Thankyou for all your hard work. Definitely recommend to anyone.

Kathryn J.

The help and support I have received from Celi and jack has been outstanding,
Thank you both so much,
They both wished me luck on the interview day,
They really have been so supportive and professional,
From applying to getting a job offer within 3 days, amazing 😊

Kieran B.

Kemp Recruitment have been amazing to work with, since applying for the job Jamie has kept me upto date with everything and has been so helpful. Would highly recommend

Ronald W.

Thanks to Matt Gilham, i was excepted for a new driving role, to which i was very happy to except. Thanks to his hard work and comunication. All i can say is thanks Kemp, and a big thankyou to Matt.

Ben S.

Kemp recruitment have been great to me twice now. After leaving the army they helped me find my first job with ease. I am now leaving that job and Kemp recruitment have come through for me again. They have now secured me my second job in the plant sector. It doesn't matter who you speak to they all have a great passion to help you. Fantastic group and I will be using them again if I need to find a new job

Scott M.

Kemp recruitment has been amazing throughout the job search I was dealing with Ben and someone else appolagise can’t remember his name but within a week of Ben phoning me I got a interview and accepted for the job brilliant customer service always kept me up to date

Robert C.

I applied for a job and cal got in contact with me. I never got the first job I applied for but he put me forward for another role which was perfect for me and I got the job. I can’t thank cal enough for going above and beyond and helping me every step of the way. He really did more than asked for.

keith F.

Karla provided an excellent service at Kemp. Even contacted me on the morning of my interview. With a follow up call after. Very good feedback. Better than a lot of other agencies I have dealt with. And yes I got the job. Thanks Karla and Kemp recruitment.

Ryan

Amazing customer service Karla was so nice and helped me all the way through

Liam H.

Jack and Celi were really helpful in my job hunt, very thankful for their efforts! Would recommend Kemp Recruitment.

Sasha B.

I applied for a new position through Kemp Recruitment, and for someone who hasn’t been through the recruitment process for a long time, Jamie has been simply fantastic. From our first contact until after I accepted my new role she has been fantastic. Friendly, proactive and supportive in my next adventure. The turnaround time to new beginnings has been amazing. It has been an absolute pleasure and she is a credit.

Jeferson V.

harvey G.

Kemp Recruitment has been absolutely amazing throughout my entire job search process. From start to finish, they were supportive, professional, and genuinely invested in helping me find the right role.

I especially want to highlight Abi, who went above and beyond for me. She kept me updated at every stage, answered all my questions, and made the whole process feel smooth and stress-free. Her communication was excellent, and her guidance gave me so much confidence. I truly felt supported the whole way through.

Thanks to Abi and the team at Kemp Recruitment, I was able to secure a great job, and I couldn’t be happier. I highly recommend them to anyone looking for a recruiter who genuinely cares and delivers outstanding service.

Jayden D.

I had a fantastic experience working with Lilly and Dan from Kemp Recruitment. From our first conversation, they was highly professional, responsive, and genuinely committed to helping me find the right opportunity.
So thanks a lot recommend Lilly and Dan for finding the job for u.

kevin F.

Brilliant service, never used a recruitment company before, haven't had a interview for years but Beth hills was a fantastic help pointed me in the right direction and landed me a job straight away, thanks again Beth 👍

Gareth P.

Wonderful experience, I wasn’t able to attend the 1st interview arranged, it’s was easy enough to re-arrange due to lovely work from Karla Anthony. Was a pleasure.

Kindest regards,
Gareth

Dennis K.

I had the distinct pleasure of interacting with Anja throughout my job application and interview process. Her provision of crucial information was instrumental in the successful progression of my candidacy. I wholeheartedly endorse Anja and her team for any recruitment needs.

Luqman T.

I had a great Experience Working with Kemp, the Team were very helpful and supportive of what I wanted and made an effort to help me secure opportunities. I’d like to Especially thank Beth & Natalie for their Kindness and warm attitudes toward me throughout the process.

Daniel S.

I've just moved jobs with the help of kemp recruitment, this was my first experience of using a recruitment agency so I didn't really know what to expect id heard stories of other people's experiences with various recruiters so i will admit i was wary. But Jamie was phenomenal from start to finish really friendly really helpful and actually seemed to give a damn which was nice.

Hopefully I wont be on the job search again any time soon but if I am ill definitely drop her a message first after this experience.

Corin W.

Always found to be really helpful.
Jamie did me a solid and got 3 good interviews for me at very respectable companies, with me every step of the way and kept me informed daily.

Couldn't ask for a better recruiter

KAMRUZ Z.

Great People, One of the Best recruitment agencies I have ever worked with.
They are very professional, knowledgeable, Passionate, And most importantly very helpful I was in contact with Bethany Hills she was very helpful throughout my recruitment process always kept me informed and most importantly very dedicated to her duties and responsibilities. Thank you Beth. Wish you all the best. And definitely recommend your services.

harry L.

Jamie and lily were excellent in helping me find a new job. They went above and beyond to find what I was looking for and to get me the best opportunities possible. They were on the end of the phone every step of the way! Thanks again!!

Benita B.

Had fantastic experience with Kemp Commercial Vehicle Recruitment , such a Professional and friendly environment Thanks, girls for all your help x

Phil B.

Kemp helped me into a permanent position in work. Karla really guided me through everything

Richard P.

I recently approached Kemp Recruitment when I was looking for a new role. Jamie very quickly found me the ideal role. The entire process was so easy, and It was an absolute pleasure dealing with Jamie. I had regular phone updates and check in's. I would highly recommend Kemp Recruitment to anyone looking for their next career move

kerry C.

Jack has been fantastic with helping with my recruitment. Always kept me up to date with information and contacting to check if anything was needed from him. Cheers Jack

Munashe K

Had a great experience with Kemp Recruitment, especially thanks to Jamie Hicken. Jamie was super helpful and made the whole process of finding a job so much easier. Jamie is the one who found me the role and got me set up with Renault Trucks kept me updated at every step. Really friendly, easy to talk to, and always quick to reply. Couldn’t have asked for better help — thanks so much! Highly recommend Kemp Recruitment Agency to anyone looking for work!

Ryan S.

It's been a pleasure working along side Jamie to find my new role, a great personality makes job hunting very easy

Rhedz

I have 5 stars experience from Kemp Recruitment. Especially to beautiful women named Karla, she helped me step by step with my new career and she always gives you advice and updates about how I can get my new job. Thank you very much Karla for your service and patience with me.

Alanna T.

Amazing abi has been great this whole experience with updates and messages to support/help as much as she can would highly recommend. She is an amazing asset to kemp recruitment

roy W.

Abi was very helpful and polite. She kept me updated at every stage.
I am extremely pleased with the service I have received.
I can't recommend Abi highly enough.

jordan C.

I recently had a great experience with Dan L after some recent bad news about my current job Dan helped me find a role that really suits me. He was in regular contact with updates when I needed them. I think after I initially applied with Kemp Co I had the interview and a job offer within 7days

Plant Team - Kemp R.

Have dealt with Amy at Kemp couldn't recommend them more, would be happy to use again! and recommend to everyone!

Ricki A.

Jamie introduced me to a hirer and I got the job, couldn’t have done it without the introduction. Great communication throughout the process. Appreciate the time and effort from the team

Kamil B.

I am extremely happy with the quick help, great communication which allowed me to understand everything, and the explanation of all the things that I needed to know. Thank you Ben for all the great work!

gary S.

Can't thank Celi and Jack enough for getting me back to work they found me as to me finding work with Kemp and have been really busy in contact getting me a job thanks so much

Lucy B.

Jamie and Natalie have been amazing from start to finish, from the first message and call about roles that were available that i would be interested in and have experience in to gaining a new job role. Would highly recommend.

Malcolm W.

Amy Parsons was amazing to deal with, totally professional and very supportive. Her energy and expertise contributed greatly to me getting my dream job. Thank you Amy 👏

Alex S.

I have had the pleasure of dealing with Cal at kemp recruitment.

He has been on the ball and friendly. He has very recently arranged an interview for a job locally to me which I was successful in getting.

Massive thanks to Cal for getting it all set up. Absolute legend.

Adam N.

Friendly and helpful,would definitely recommend

Joshua P.

Anja was really helpful and informative even tho I wasn't selected for the role. Kept me upto date in a timely manner. Hopefully use this company for future roles. Great service so far.

andy B.

Could not be happier with the help I received from Karla, who's help in sorting everything out with my new job position.

Alan P.

Fantastic people and would not hesitate to recommend Kemps to anyone, team are very friendly and helpful, they got me sorted with my career move and could do enough for me, Jack and Robert are two top people thanks again really appreciate it

Gary S.

Paul C.

Great agency, professional and very responsive. Amy Parsons

Daniel N.

Recently had a new job opportunity thanks to Jamie at Kemp Recruitment. She made everything so easy, smooth and got me what I was looking for! Always at the end of the phone if I had a question about anything I was not sure of and always delivered. Very professional and highly recommend for sure!

Thank you so much for your help and looking forward to what the future holds thanks to you Jamie, nice one!

Angela P.

There was an issue, however the matter has been resolved by the Operations manager Sam and the rest of the staff, including Matt. Very happy with the results. Looks like there was a lack of communication between A staff memberhowever everything has been resolved. Natalie, my first contact with the company was very lovely and professional. The operations manager has been really lovely and professional with me.

Response from the owner:Hi Angela, many thanks for your feedback. Our Operations Director will be contacting you shortly to discuss this further.

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Service Manager

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Jack Hawkins

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