Service Manager

Job Title: Service Manager
Salary: £48,000k basic
Location: Slough
Hours: Monday to Friday Days – 39 hrs per week
Company Van Provided as regional travel is required

My client is seeking a Service Manager to oversee day-to-day operations of a busy depot, ensuring high performance, compliance, and customer satisfaction across their defined region. This is a fantastic opportunity to join a growing organisation where you will have full operational responsibility, lead a skilled team of technicians and office staff, and drive improvements in efficiency, profitability, and service quality.

Key Responsibilities for the Service Manager position:

Customer & Service Delivery

• Manage all customer service requirements daily, ensuring issues are resolved professionally and promptly.
• Maintain the highest mechanical standards by monitoring technician work quality and job completion accuracy.
• Conduct regular customer visits to maintain strong relationships and address service needs.

Operational Management

• Ensure all depot administration, security, and landlord-related activities are completed correctly.
• Maintain excellent depot housekeeping, image standards, and full compliance with Health & Safety requirements.
• Support depot controllers with workload planning to ensure timely completion of all jobs.
• Manage contract performance to maximise profitability.
• Maintain low WIP levels by ensuring all jobs are closed, validated, costed, and invoiced within the month.
• Monitor depot overheads to ensure spend remains within budget.
• Maximise depot profitability through efficiency gains and new revenue opportunities.
• Ensure accurate KPI reporting using internal systems (e.g., field service software).
• Ensure correct stock levels both in the depot and across technician vans.
• Drive high “Fixed First Visit” performance and continuously improve service metrics.

People Leadership

• Divide time effectively between technicians and office staff, ensuring consistent communication and support.
• Uphold company policies and address any disciplinary issues appropriately.
• Check weekly timesheets for accuracy, authorisation, and correct overtime allocation.
• Approve holidays while ensuring operational coverage.
• Support recruitment processes with senior management approval.
• Identify training needs and support technician development.
• Conduct annual and probationary staff appraisals.
• Maintain staff motivation, efficiency, productivity, and utilisation levels.

Technical Support & Safety

• Provide technical guidance for workshop and field-based jobs.
• Escalate any incident involving risk to life or property within 24 hours.
• Ensure depot and field Health & Safety standards are always upheld.

Key Performance Measures

• Depot financial performance: turnover, gross profit, and net profit.
• Efficiency, utilisation, and productivity of depot staff.
• Customer satisfaction levels.
• Accuracy and timeliness of service reports.
• Housekeeping and depot presentation standards.
• Budget control and spending discipline.
• Technical competence and training completion.
• Response times (VOR & non-VOR).
• First-Time Fix performance.
• Contract performance metrics.

Who You Will Work With

• Service Operations
• Parts
• Aftersales
• Contracts
• Service Depot Teams
• Other Depot Managers
• Billing & Support
• Sales Teams
• Quality
• Demonstration & Training Staff

How to Apply

Interested? For more details or to discuss your next career move, contact Macy at Kemp Recruitment on 07833 490715

Reference: INDMM