Service Coordinator

• To be responsible for the co-ordination of allocated engineers diaries, materials, labour and other necessary resources required for the efficient completion of any job.
• To action and quote for any additional repairs highlighted from engineers via any site visit reports, Service inspection reports, machine workshop inspections or direct feedback.
• Ensure compliance with all processes and dealer operating standards in accordance with the SMT GB Integrated Management System (SHEQ) Safety, Health, Environmental care and Quality.
• Address any H&S and/or Environmental concerns relating to case management
• To deputise at the request of the Service Delivery Manager, during periods of holiday or other absence when so authorised
• To bring to the attention of the Service Delivery Manager any ongoing or serious anomalies regarding costs incurred in jobs.
• Ensure adherence to Time Guides and technical information, and to close all jobs particularly warranty jobs in accordance with them.
• Support the Service Delivery Manager with identification of training and development of Engineers.
• Strive to meet relevant KPI’s prescribed from KPI dashboard.

What you’ll need:

In order to set you up for success, we look for the following skills and experience:

• Excellent Customer service skills both over the phone and email
• Understanding mechanical terminology and associated work
• Strong IT skills with good working knowledge of all MS systems including excel
• Ability to work on own initiative
• Ability to communicate effectively at all levels.
• Reliable, honest, trustworthy, good timekeeper.
• Able to read and  understand technical reports
• To be positive, co-operative and flexible at all times.
• Ability to work in a fast paced environment with conflicting priorities
• Ability to manage resources through planning and co-ordinating

Desirable:

• Previous knowledge of invoice management desirable
• Ability to read and understand parts catalogues desirable

?What’s in it for you?

Alongside a competitive salary we off you a host of fantastic benefits!

Taking Care of You

• Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
• Free Physio Access – Speak to a physio by phone or video.
• 24/7 GP Service – Private GP access anytime.
• That’s not all – We also offer a whole host of additional Health & Wellbeing Support and benefits.
• Life Outside of Work
• Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover.
• Family Leave – Enhanced maternity, paternity and adoption leave.
• IVF Support – Paid time off for treatment and appointments.
• Retirement Support – Enjoy bonuses and phasedown days when its time to retire.
• Pension – We match your contributions up to 5%.
• Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
• Cycle to Work – Save on a new bike and accessories.
• Discounts Platform – Save on groceries, holidays, shopping and more.