Fixed Term – Deputy Team Leader

Job information

Job reference: BH-71083
Location: Exeter, Devon
Job type: Contract
Job sector: Agriculture / Farming
Salary: £30000 per annum
Published: February 25, 2026

Description

Customer Services Team Leader
Location: Exeter
Contract: 6 -12 month maternity cover | Full-time (37.5 hours/week)
Salary – £30,000 DOE

About the Customer Services Team Leader Role:
My client is seeking a proactive and motivated Customer Services Team Leader to join their team on fixed term maternity cover contract, based at their Exeter site.

Key Responsibilities of a Customer Services Team Leader:

Provide hands-on support and coaching to the Customer Services team
Act as the escalation point for issue resolution and peak periods
Oversee order management, complaints, and prescription processes
Ensure daily targets are met and service levels maintained
Collaborate with Sales and Supply Chain teams to improve performance
Drive continuous improvement in customer experience and team efficiency
Support recruitment, training, and team development
Prepare and manage reporting for internal stakeholders

About You:

Proven experience in customer service, with leadership responsibilities
Excellent communication, organisation, and problem-solving skills
Confident with systems (SAP/Excel desirable)
A supportive, hands-on leader with a passion for service excellence
Strong attention to detail and the ability to work under pressure

Next Steps:
If you are interested in this Customer Services Team Leader role, please submit an up to date CV through this advert or call Dave at Kemp Recruitment on 0330 440 232.

Apply now

Your consultant

David Wallace

Associate Consultant

Apply now

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Daniel M.

6 days ago

Jamie was friendly and very helpful any queries were answered quickly. Thank you for securing my new job opportunity.

Jordan S.

7 days ago

Anja from kemp recruitment was wonderful and very helpful and I would just like to say thank you very much for your help in securing a job position for me

Aaliyah K.

2 weeks ago

I had the pleasure of working closely with Chris Grimes who helped me find my perfect role and a step up in my career. Chris used his expertise to get me a role which suited me best and was able to understand what I want in my next role and what this looks like for me. I would highly recommend using kemp recruitment to get into some of the best industries and help you get the job based on your expertise and something which aligns with you progressing as an Individual. Thank you Chris and the team at Kemp recruitment. I can’t wait to start my new role!

Pete W.

2 weeks ago

Amazing is all i can say
Dealt with Elliot in manchester great service and rapid responses even out of hours certainly went above and beyond would definitely recommend.

Corrie S.

2 weeks ago

Cal Ryan is an extremley proffetional and hard working and helped me at all moment when i required him even if was just finishing work or on holiday absolute peak of customer aid and statisfaction

Steve U.

2 weeks ago

Karla was fantastic throughout the whole process of finding me a position I really wanted. Communication was excellent and it was a pleasure working with her. Thank you so much.

Max W.

3 weeks ago

Jamie and Celi were instrumental in finding me and assisting with securing me the perfect role! Absolutely faultless communication and made the whole job search an absolute pleasure!

Canaan C.

3 weeks ago

Applying through jobs with kemp recruitment has never been easier and Beth made the experience and process so smooth so a big thank you for everything!!

Jamie C.

4 weeks ago

Fantastic service from Paul and everyone at kemp recruitment thanks again.

T R.

4 weeks ago

I would like to Thank Anja at Kemp for helping me with interview and getting me a Job, she has been amazing and deserves a BIG pay rise. THANK YOU ANJA

will C.

1 month ago

Kemp Recruitment have been really helpful to me in finding work recently. They've been super friendly and offer a great service. My particular experience with Kemp has been with Beth who operates in and around the Diss Norfolk area, so it's due to her that I offer this gleaming review.

Michael F.

1 month ago

I’d like to commend Jack&Celi for their outstanding support. They were approachable, knowledgeable, and kept me informed at every stage. Their professionalism made the recruitment process smooth and stress-free.” Thanks guys !!!

Graham E.

1 month ago

Absolutely great communication and found me the ideal job, can't fault this company especially Beth she checked in with me all the way set up the interviews etc amazing experience give her a payrise 😂😂

Chris P.

1 month ago

I was very happy with all the details of our interaction they were so helpful and friendly especially anja who was my main point of contact so helpful with sorting interviews was a pleasure to talk too!

Stevie S.

1 month ago

I have always used Kemp recruitment when searching for a job in the mechanical engineering field. This time round it was dealt with by Beth, I emailed over the weekend and got a call back on the Monday morning, Wednesday morning i had a job interview minutes from my house. By the afternoon I signed contract for the role. Beth assisted every step of the way and contactable everytime and replied or called me back instantly. Thank you very much and especially for how simple and quick it was dealt with.

JJ L.

1 month ago

Absolutely great company helped me find my dream job position, the agent Carla was amazing , really polite and helpful and always keen to help out where possible , helped prepare me for the interview phase and supported me through the whole process much appreciated

Susan D.

1 month ago

Just like to thanks Jamie warburton for all her help in assisting me through the process of securing a new job with caterpillar , it was a pleasure working with Jamie she was extremely good at her job and made it very easy for me to secure my new job would highly recommend to any body thank you Paul Dangerfield

Dan S.

2 months ago

Recently made redundant from the company I worked for just before Christmas. Kemp Recruitment were fantastic the people I dealt with was Lily and Jamie. Both of them went above and beyond to help out and sort me with another job opportunity. Thankyou for all your hard work. Definitely recommend to anyone.

Kathryn J.

2 months ago

The help and support I have received from Celi and jack has been outstanding,
Thank you both so much,
They both wished me luck on the interview day,
They really have been so supportive and professional,
From applying to getting a job offer within 3 days, amazing 😊

Kieran B.

2 months ago

Kemp Recruitment have been amazing to work with, since applying for the job Jamie has kept me upto date with everything and has been so helpful. Would highly recommend

Ronald W.

3 months ago

Thanks to Matt Gilham, i was excepted for a new driving role, to which i was very happy to except. Thanks to his hard work and comunication. All i can say is thanks Kemp, and a big thankyou to Matt.

Ben S.

3 months ago

Kemp recruitment have been great to me twice now. After leaving the army they helped me find my first job with ease. I am now leaving that job and Kemp recruitment have come through for me again. They have now secured me my second job in the plant sector. It doesn't matter who you speak to they all have a great passion to help you. Fantastic group and I will be using them again if I need to find a new job

Scott M.

3 months ago

Kemp recruitment has been amazing throughout the job search I was dealing with Ben and someone else appolagise can’t remember his name but within a week of Ben phoning me I got a interview and accepted for the job brilliant customer service always kept me up to date

Robert C.

3 months ago

I applied for a job and cal got in contact with me. I never got the first job I applied for but he put me forward for another role which was perfect for me and I got the job. I can’t thank cal enough for going above and beyond and helping me every step of the way. He really did more than asked for.

keith F.

3 months ago

Karla provided an excellent service at Kemp. Even contacted me on the morning of my interview. With a follow up call after. Very good feedback. Better than a lot of other agencies I have dealt with. And yes I got the job. Thanks Karla and Kemp recruitment.

Ryan

3 months ago

Amazing customer service Karla was so nice and helped me all the way through

Liam H.

3 months ago

Jack and Celi were really helpful in my job hunt, very thankful for their efforts! Would recommend Kemp Recruitment.

Sasha B.

3 months ago

I applied for a new position through Kemp Recruitment, and for someone who hasn’t been through the recruitment process for a long time, Jamie has been simply fantastic. From our first contact until after I accepted my new role she has been fantastic. Friendly, proactive and supportive in my next adventure. The turnaround time to new beginnings has been amazing. It has been an absolute pleasure and she is a credit.

Jeferson V.

3 months ago

harvey G.

3 months ago

Kemp Recruitment has been absolutely amazing throughout my entire job search process. From start to finish, they were supportive, professional, and genuinely invested in helping me find the right role.

I especially want to highlight Abi, who went above and beyond for me. She kept me updated at every stage, answered all my questions, and made the whole process feel smooth and stress-free. Her communication was excellent, and her guidance gave me so much confidence. I truly felt supported the whole way through.

Thanks to Abi and the team at Kemp Recruitment, I was able to secure a great job, and I couldn’t be happier. I highly recommend them to anyone looking for a recruiter who genuinely cares and delivers outstanding service.

Jayden D.

3 months ago

I had a fantastic experience working with Lilly and Dan from Kemp Recruitment. From our first conversation, they was highly professional, responsive, and genuinely committed to helping me find the right opportunity.
So thanks a lot recommend Lilly and Dan for finding the job for u.

kevin F.

3 months ago

Brilliant service, never used a recruitment company before, haven't had a interview for years but Beth hills was a fantastic help pointed me in the right direction and landed me a job straight away, thanks again Beth 👍

Gareth P.

3 months ago

Wonderful experience, I wasn’t able to attend the 1st interview arranged, it’s was easy enough to re-arrange due to lovely work from Karla Anthony. Was a pleasure.

Kindest regards,
Gareth

Dennis K.

3 months ago

I had the distinct pleasure of interacting with Anja throughout my job application and interview process. Her provision of crucial information was instrumental in the successful progression of my candidacy. I wholeheartedly endorse Anja and her team for any recruitment needs.

Luqman T.

3 months ago

I had a great Experience Working with Kemp, the Team were very helpful and supportive of what I wanted and made an effort to help me secure opportunities. I’d like to Especially thank Beth & Natalie for their Kindness and warm attitudes toward me throughout the process.

Daniel S.

3 months ago

I've just moved jobs with the help of kemp recruitment, this was my first experience of using a recruitment agency so I didn't really know what to expect id heard stories of other people's experiences with various recruiters so i will admit i was wary. But Jamie was phenomenal from start to finish really friendly really helpful and actually seemed to give a damn which was nice.

Hopefully I wont be on the job search again any time soon but if I am ill definitely drop her a message first after this experience.

Corin W.

3 months ago

Always found to be really helpful.
Jamie did me a solid and got 3 good interviews for me at very respectable companies, with me every step of the way and kept me informed daily.

Couldn't ask for a better recruiter

KAMRUZ Z.

3 months ago

Great People, One of the Best recruitment agencies I have ever worked with.
They are very professional, knowledgeable, Passionate, And most importantly very helpful I was in contact with Bethany Hills she was very helpful throughout my recruitment process always kept me informed and most importantly very dedicated to her duties and responsibilities. Thank you Beth. Wish you all the best. And definitely recommend your services.

harry L.

3 months ago

Jamie and lily were excellent in helping me find a new job. They went above and beyond to find what I was looking for and to get me the best opportunities possible. They were on the end of the phone every step of the way! Thanks again!!

Benita B.

4 months ago

Had fantastic experience with Kemp Commercial Vehicle Recruitment , such a Professional and friendly environment Thanks, girls for all your help x

Phil B.

4 months ago

Kemp helped me into a permanent position in work. Karla really guided me through everything

Richard P.

4 months ago

I recently approached Kemp Recruitment when I was looking for a new role. Jamie very quickly found me the ideal role. The entire process was so easy, and It was an absolute pleasure dealing with Jamie. I had regular phone updates and check in's. I would highly recommend Kemp Recruitment to anyone looking for their next career move

kerry C.

4 months ago

Jack has been fantastic with helping with my recruitment. Always kept me up to date with information and contacting to check if anything was needed from him. Cheers Jack

Munashe K.

4 months ago

Had a great experience with Kemp Recruitment, especially thanks to Jamie Hicken. Jamie was super helpful and made the whole process of finding a job so much easier. Jamie is the one who found me the role and got me set up with Renault Trucks kept me updated at every step. Really friendly, easy to talk to, and always quick to reply. Couldn’t have asked for better help — thanks so much! Highly recommend Kemp Recruitment Agency to anyone looking for work!

Ryan S.

4 months ago

It's been a pleasure working along side Jamie to find my new role, a great personality makes job hunting very easy

Rhedz

4 months ago

I have 5 stars experience from Kemp Recruitment. Especially to beautiful women named Karla, she helped me step by step with my new career and she always gives you advice and updates about how I can get my new job. Thank you very much Karla for your service and patience with me.

Alanna T.

4 months ago

Amazing abi has been great this whole experience with updates and messages to support/help as much as she can would highly recommend. She is an amazing asset to kemp recruitment

roy W.

4 months ago

Abi was very helpful and polite. She kept me updated at every stage.
I am extremely pleased with the service I have received.
I can't recommend Abi highly enough.

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Fixed Term – Deputy Team Leader

Job information

Description

Your consultant

David Wallace

Apply now

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