Trainee Service Advisor

Trainee Service Advisor – Swansea

Hours: 40 hours per week (rostered between 07:00 – 17:00)
Plus one in three Saturday mornings (08:00 – 13:00) – paid at overtime rate
Full time, permanent

Earning Potential – Salary:
Starting from £28,000 per annum (dependent on experience)
Saturdays paid at 1.5x overtime rate

Overview
We’re looking for a Trainee Service Advisor to join an award-winning commercial vehicle specialist in Swansea. This is a development role – you’ll be learning the ropes alongside a Senior Service Advisor, working towards manufacturer certification, and building a proper career. Our client is Motor Trader’s Employer of the Year, an official Great Place to Work, and a multi-accredited employer with manufacturer training and genuine progression. If you’ve got motor industry experience and you want to move into a customer-facing role with real structure and support, this is the one.

Key Responsibilities

• Informing customers of their ongoing vehicle status throughout the repair process
• Efficiently and politely dealing with inbound and outbound phone calls
• Assisting the Service Advisor with daily duties
• Actively learning the full Service Advisor role, including:
  • Raising job cards and writing orders for repairs
  • Entering additions and changes to the customer database
  • Handing over finished vehicles with detailed explanations of repairs
  • Monitoring whether repairs are being carried out to delivery time
  • Actively selling after-sales services, including Service Contracts
  • Discussing and arranging payment with customers
  • Booking in vehicles to ensure continuity of workshop loading
  • Providing advice on warranties and service requirements
  • Explaining vehicle test requirements for legally required inspections
• Arranging schedules for MOT and vehicle inspections
• Completion of manufacturer Service Certification

What You’ll Need

• Motor vehicle industry experience (essential) – workshop, service, or admin background considered
• A genuine desire to develop into a Service Advisor role
• Strong communication skills – professional and reassuring on the phone and face-to-face
• A proactive, keen-to-learn attitude
• Basic IT and computer literacy
• You’ll be a great fit if you’re customer-focused, organised, and want a career with a nationally recognised, high-retention employer that invests in its people and offers manufacturer training.

Think you might be a good fit?
If you’ve got motor industry experience and you’re ready to train into a Service Advisor role, there’s manufacturer certification, structured coaching, Saturday overtime, and an award-winning team that’s been recognised as one of the best places to work in the UK.

Sound like you?
Call Cal Ryan at Kemp Recruitment on 0330 440 2323
Email: [email protected]

Ref: INDCR