Hire Coordinator

Hire Coordinator 
Location: Bicester
Salary: £40,000 – £48,000 per annum
Hours: Monday – Friday | Day Shifts
Job Type: Full Time | Permanent
Hire Coordinator – Plant & Equipment Hire
Are you an experienced Hire Controller or Hire Coordinator looking for your next opportunity within the plant hire industry?
Our client, a well-established and growing plant hire business, is looking to recruit an organised and customer-focused Hire Coordinator to join their busy depot in Bicester. This is a varied role where you’ll be responsible for managing the full hire process while ensuring customers receive an outstanding level of service.
This is an excellent opportunity to join a successful company offering a competitive salary, long-term career prospects and a supportive working environment.
Benefits

• Salary of £40,000 – £48,000
• Monday to Friday working
• Full-time, permanent position
• Join a growing and reputable plant hire company
• Ongoing training and career development
• Supportive and friendly team environment

The Role
As the Hire Coordinator, you’ll play a key role in the day-to-day running of the hire desk, ensuring equipment is booked efficiently, customers are supported throughout the hire process, and the depot operates smoothly.
Your responsibilities will include:

• Managing all on-hire and off-hire processes for plant and equipment
• Taking customer enquiries, processing bookings and checking equipment availability
• Coordinating breakdowns and liaising with the workshop to ensure repairs are completed promptly
• Processing customer payments and refunds accurately
• Managing cash customer accounts and assisting with credit control
• Carrying out off-hire inspections, checking for damage, missing items and fuel usage
• Monitoring the return of equipment, accessories and keys
• Maintaining accurate hire records using the company’s hire management system
• Providing customers with equipment operating guidance where required
• Maintaining LOLER inspection records and arranging statutory inspections
• Booking company vehicles in for scheduled maintenance and six-week inspections
• Working closely with the workshop and depot teams to maximise equipment availability
• Delivering exceptional customer service both over the phone and at the trade counter

About You
To be successful in this role you’ll ideally have:

• Previous experience as a Hire Controller, Hire Coordinator or Hire Desk Controller
• Experience within Plant Hire, Tool Hire, Powered Access, Construction Equipment, Welfare, Accommodation or a similar hire environment
• Excellent customer service and communication skills
• Strong organisational skills with the ability to prioritise a busy workload
• Good IT skills and experience using hire management systems
• A proactive approach with excellent attention to detail
• Experience with cash handling and customer account administration
• Knowledge of LOLER inspections or equipment compliance would be advantageous

Apply Today
If you’re an experienced Hire Coordinator looking to join a growing company where you can make a real impact, we’d love to hear from you.
Apply today with your latest CV or contact Jack at Kemp Recruitment on 0330 440 2323 for a confidential discussion.
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