Customer Service Representative

Customer Service Representative
Location: Lymington
Salary: £27,000 per annum
Hours: Monday – Friday | Day Shifts
Job Type: Full Time | Permanent
Customer Service Representative
Kemp Recruitment is recruiting on behalf of a leading nationwide plant, tool and vehicle hire company for a Customer Service Representative to join their team in Lymington.
This is an excellent opportunity for someone with strong customer service skills who enjoys working in a busy, fast-paced environment. You’ll be responsible for supporting customers with their hire requirements, building relationships and ensuring a high level of service throughout the hire process.
What’s on Offer?

• £27,000 basic salary
• Monday to Friday working
• Day shifts
• Full-time, permanent position
• Ongoing training and development
• Genuine opportunities for career progression
• Join a well-established national hire company

The Role
As a Customer Service Representative, your responsibilities will include:

• Dealing with customer hire enquiries via telephone and email
• Understanding customer requirements and identifying suitable equipment and hire solutions
• Processing customer enquiries and orders accurately
• Generating sales opportunities while delivering excellent customer service
• Building and maintaining strong relationships with customers
• Liaising with suppliers to ensure customer requirements are met
• Working towards customer service targets and KPIs
• Maintaining accurate customer and hire information on internal systems
• Supporting the wider team with general customer service and administrative duties

About You
The successful candidate will ideally have:

• Previous experience within customer service, hire, sales, administration or a similar environment
• Excellent communication and customer service skills
• Good IT skills, including Microsoft Office
• A confident, outgoing and enthusiastic personality
• Strong organisational skills and attention to detail
• The ability to work effectively in a busy environment
• A proactive approach and willingness to learn

Previous experience within the plant, tool, vehicle or equipment hire industry would be advantageous but is not essential.
Apply Today
If you’re looking for your next opportunity within customer service and would like to join a leading hire company, we’d love to hear from you.
Apply today with your latest CV or contact Jack at Kemp Recruitment on 0330 440 2323 for a confidential discussion.
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