Service Manager

Job title: Service Manager
Salary: £40,000 – £48,000 (Plus Bonus)

We’re recruiting for a Service Manager to join a leading machinery business.

This is a hands-on management position overseeing a team of field-based engineers and ensuring the day-to-day service operation runs efficiently.

You’ll be responsible for coordinating workloads, supporting engineers, managing customer requirements and keeping the workshop/service function running to a high standard.

Daily responsibilities:
· Managing a team of field service engineers – allocating work, supporting them and dealing with performance/development.
· Planning and managing service schedules – making sure planned maintenance, servicing and inspections happen when they’re supposed to.
· Managing breakdowns and call-outs – getting the right engineer to the customer quickly and minimising equipment downtime.
· Customer management – being the main service contact for customers and making sure issues are dealt with professionally.
· Technical oversight – you don’t necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers.
· Parts and repair coordination – ensuring engineers have the parts and resources needed to complete jobs.
· Commercial/service administration – keeping an eye on service costs, jobs, productivity and the profitability of the service department.
· Health & safety/compliance – making sure engineers and equipment are being maintained appropriately.
· Working with sales and other departments – particularly around customer accounts, equipment requirements and contracts.

Experience you will need:
· You must come from one of the following backgrounds: Forklift / materials handling, Plant hire, Agricultural machinery, HGV, Access platforms / MEWPs
· Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules.
· Experience managing field based engineers

Package:
· Salary: £40,000 – £48,000 + Bonus
· Hours: 39
· Company van and Fuel card
· 30 days holiday
· Tablet, phone & laptop

If this sounds of interest, please contact Dave on 0330 440 2323 or apply today.