Service Controller – Lopenhead, Somerset

Job title: Service Controller
Location: Lopenhead, Somerset
Salary: £28,000–£32,000 per annum

We are currently recruiting for an experienced Service Controller to join a busy and established team based in Lopenhead, Somerset.

This is an excellent opportunity for an organised and customer-focused individual with strong administration and coordination skills to play a key role in the day-to-day running of a service department.

You will be responsible for coordinating service engineers, managing customer enquiries, scheduling work and ensuring jobs are completed efficiently and to a high standard.

Daily responsibilities:

• Scheduling and coordinating daily workloads for field service engineers.
• Managing incoming service calls, enquiries and customer requests.
• Planning engineer diaries and allocating jobs efficiently.
• Liaising with engineers to monitor job progress and provide updates.
• Keeping customers informed of appointment times and job status.
• Raising and processing service jobs, work orders and relevant paperwork.
• Monitoring outstanding jobs and ensuring work is completed within agreed timescales.
• Coordinating parts requirements and following up on outstanding orders where necessary.
• Maintaining accurate records using internal systems.
• Supporting the wider service team with general administration and coordination.

Experience you will need:

• Essential experience as a Service Controller / Service Coordinator for field based engineers
• Experience within the plant, material handling or similar sector  
• Strong organisational and administration skills.
• Excellent telephone manner and customer service skills.
• Confident communicating with customers, engineers and internal departments.
• Ability to manage multiple tasks and prioritise workloads effectively.
• Good IT skills, including Microsoft Office and experience using business systems.
• A proactive approach with strong attention to detail.

Package:
Hours: Monday to Friday, 9:00 AM – 5:00 PM.
Salary: £28,000–£32,000 per annum, depending on experience.
Full-time, permanent position.
Stable working environment.
Opportunity to develop within an established business.
Supportive team environment.
On-the-job training and development.

If this sounds of interest, please contact Celi on 0330 440 2323 or apply today.