Customer Service Support

Job information

Job reference: BH-69909
Location: Worksop, Nottinghamshire
Job type: Full Time
Job sector: Plant Hire / Maintenance
Salary: £28000 per annum
Published: November 28, 2025

Description

Job Title: Customer Service Support
Location: Worksop
Salary: £28,000 + Excellent Company Benefits + Hybrid Home Working
Hours: Monday – Friday
Role Overview – Customer Service Support
As Customer Service Support, you will act as the first point of contact for customers, suppliers and the public. You will manage enquiries, resolve issues, and ensure communication is professional and timely. You will be expected to take ownership of tasks and drive them through to completion, providing an outstanding customer experience.
Key Responsibilities

Manage incoming enquiries via email, phone and internal channels
Log customer queries and respond within agreed SLA timeframes
Escalate issues where required and manage through to resolution
Process job-related charges and costs accurately and on time
Communicate updates and outcomes clearly to customers
Handle calls professionally and record information accurately
Support the wider transport team with general admin tasks

Experience Required

Experience in customer service or transport environment
Previous experience handling customer or supplier enquiries
Experience with GTS/ESP/Syrinx advantageous but not essential

Benefits & Package

Salary £28,000
Medicash – cashback on everyday medical expenses
Retail discount benefits through Medicash Extras
Auto-enrolment pension
Cycle to Work Scheme
Life & Accident cover from day one
24/7 Employee Assistance Programme

Apply Today
If you’re interested in this Customer Service Support role in Worksop, apply via this advert with an up-to-date CV or contact Jack at Kemp Recruitment on 0330 440 2323
INDJR

Apply now

Your consultant

Jack Ruegg

Head of Plant Hire

Apply now

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Kemp Recruitment Ltd4.9

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Nathan “nath the sanquinor” C.

15 hours ago

Lilly and Jamie were amazing made the whole process easy and was very reassuring hopefully won't need them again but if I do I know where to go haha many thanks ladies

Chris W.

4 days ago

Big shout out to Beth!!
Lovely smooth process with Beth as normal.
Great communication, always checks in to make sure your ok.
I'm very grateful for all your help

THANK YOU!

Mitch K.

5 days ago

Only took a week to get a new job in a new career. Lilly Collins was very helpful pointing me in the right direction to start my new career and had my CV sent to a potential employer a couple of days. Jack Hawkins contacted me to inform me that the employer wanted to interview me and finalise the job offer after a successful interview. They both supported me with useful information and just general check ins though the process to make sure I had everything I needed to succeed. I'm very happy with the service I received.

simon M.

6 days ago

Jamie and his team kept me informed during the whole process with a sincere and caring attitude , I am sure that this was a big factor in securing the role. Thanks team!
Kemp recruitment-- Great people to do business with 🙂👍

Mike G.

6 days ago

I've only recently started working with Anja, but she's been unbelievable at finding candidates where others have struggled.

Harvey W.

1 week ago

Brilliant service from Paul, kept me updated throughout the whole process and always contactable via phone if I had any queries

Denubio F.

1 week ago

I have had a wonderful experience with kemp they are so kind and helpful team in special Beth.

Lewis R.

1 week ago

Kemp recruitment is a fantastic service found me a job one right for me in a matter of 24 hours . Anja was the person I dealt with and couldn’t of asked for a better recruitment agent.

Sam P.

1 week ago

Ive never head of this company before, but honestly its the best recruitment company, in particular karla, she has been brilliant, really helpful, supportive and nice, couldn’t recommend her and the company more

Macca 7.

1 week ago

Wow where to start, Shane thank you so much for your help and support and for your time even calling me after office hours to give me encouragement and support and advice for my upcoming team’s interview, you supported me all the way through, amazing help and guidance from a truly amazing person, I felt confident and motivated due to Shane amazing support, once again thank you, and if I can give anyone advice looking for there next role, then Kemp recruitment and Shane should be your next point of contact. 👍👍👍👍😊😊😊😊

Jamie L.

1 week ago

I had a very positive experience working with Dave. He was professional, responsive, and genuinely invested in finding the right role for me rather than just filling a position quickly. Communication was clear and consistent throughout the process, and he took the time to understand my skills, goals, and preferences.

What stood out most was his transparency and guidance — he provided helpful insights about the company, interview process, and expectations, which made me feel well-prepared and confident at every stage. He was also proactive in providing updates and feedback, which is something I really appreciated.

I would highly recommend Dave and Kemps to anyone looking for new opportunities, as they make what can often be a stressful process feel smooth and well-managed.

Thanks Dave!

david W.

1 week ago

Received a call from David Wallace with a job opportunity in my area after previously speaking with the agency about work.
After a quick chat he set up an interview with the employer and five days from the initial call I was offered the job.
The whole process was very easy and not drawn out over many weeks as is the norm when applying for jobs.
Can not recommend to hem highly enough.

Vince H.

1 week ago

Great company to deal with from the outset. Jack was constantly offering support, information and really pushed to get the job I was after. Can’t complain, and definitely recommend

David N.

2 weeks ago

Karla & her team have been so helpful, sorted my interview at a time that suited me, answered any questions I've had straight away, they couldn't have been more helpful 😀

Dan M.

2 weeks ago

Jamie Hicken is your man! Any recruitment needs im glad I've had Jamie.

I have just accepted the second job over a few years now through Jamie and it's a great and easy experience everytime.

One of the only recruitment agents out there that actually listen to candidates rather then just chucking them at any role for commission!

100% reckoned and would definitely use again

Christopher R.

2 weeks ago

I just started looking for work when Paul Barter at Kemp Recruitment found me. He offered me a perfect place. Great salary and fantastic role.
Paul kept me updated each day. Very professional, committed and such a genuine guy. A big thank you to Kemp Recruitment and a much bigger thank you to Paul Barter.

Twisty T.

2 weeks ago

Great service Karla made the process effortless and straight forward nothing was too much trouble and answered any questions I had. Always kept me in the loop in what was happening 10/10 would recommend

Kieran S.

3 weeks ago

Amazing support from kemp Recuritment smooth process and good communication helped me land my new job with everything I wanted 🙂

Taylor C.

3 weeks ago

Wonderful company, I have dealt with both Jack and Lily during my work search, they really make you feel like they genuinely want to help. I was never left wondering or waiting to hear back, they kept me updated with phone calls and messages and were really on the ball with everything! I’m very much looking forward to starting my new job role ☺️

Chris B.

3 weeks ago

Great service from Kemp Recruitment!, Anja who looked after me was spot on and kept me up to date through the whole process & to top it all off i was offered a new position! So thank you Anja & the team 👍

Tony D.

3 weeks ago

Very good experience. Interview was arranged quick and received a job offer within a week.

Simon R.

3 weeks ago

From start to finish the whole process was made so easy big thanks to Cal Ryan for listening and helping me find my new career!

Daniel M.

1 month ago

Jamie was friendly and very helpful any queries were answered quickly. Thank you for securing my new job opportunity.

Jordan S.

1 month ago

Anja from kemp recruitment was wonderful and very helpful and I would just like to say thank you very much for your help in securing a job position for me

Aaliyah K.

1 month ago

I had the pleasure of working closely with Chris Grimes who helped me find my perfect role and a step up in my career. Chris used his expertise to get me a role which suited me best and was able to understand what I want in my next role and what this looks like for me. I would highly recommend using kemp recruitment to get into some of the best industries and help you get the job based on your expertise and something which aligns with you progressing as an Individual. Thank you Chris and the team at Kemp recruitment. I can’t wait to start my new role!

Pete W.

1 month ago

Amazing is all i can say
Dealt with Elliot in manchester great service and rapid responses even out of hours certainly went above and beyond would definitely recommend.

Corrie S.

1 month ago

Cal Ryan is an extremley proffetional and hard working and helped me at all moment when i required him even if was just finishing work or on holiday absolute peak of customer aid and statisfaction

Steve U.

1 month ago

Karla was fantastic throughout the whole process of finding me a position I really wanted. Communication was excellent and it was a pleasure working with her. Thank you so much.

Max W.

2 months ago

Jamie and Celi were instrumental in finding me and assisting with securing me the perfect role! Absolutely faultless communication and made the whole job search an absolute pleasure!

Canaan C.

2 months ago

Applying through jobs with kemp recruitment has never been easier and Beth made the experience and process so smooth so a big thank you for everything!!

Jamie C.

2 months ago

Fantastic service from Paul and everyone at kemp recruitment thanks again.

T R.

2 months ago

I would like to Thank Anja at Kemp for helping me with interview and getting me a Job, she has been amazing and deserves a BIG pay rise. THANK YOU ANJA

will C.

2 months ago

Kemp Recruitment have been really helpful to me in finding work recently. They've been super friendly and offer a great service. My particular experience with Kemp has been with Beth who operates in and around the Diss Norfolk area, so it's due to her that I offer this gleaming review.

Michael F.

2 months ago

I’d like to commend Jack&Celi for their outstanding support. They were approachable, knowledgeable, and kept me informed at every stage. Their professionalism made the recruitment process smooth and stress-free.” Thanks guys !!!

Graham E.

2 months ago

Absolutely great communication and found me the ideal job, can't fault this company especially Beth she checked in with me all the way set up the interviews etc amazing experience give her a payrise 😂😂

Chris P.

2 months ago

I was very happy with all the details of our interaction they were so helpful and friendly especially anja who was my main point of contact so helpful with sorting interviews was a pleasure to talk too!

Stevie S.

2 months ago

I have always used Kemp recruitment when searching for a job in the mechanical engineering field. This time round it was dealt with by Beth, I emailed over the weekend and got a call back on the Monday morning, Wednesday morning i had a job interview minutes from my house. By the afternoon I signed contract for the role. Beth assisted every step of the way and contactable everytime and replied or called me back instantly. Thank you very much and especially for how simple and quick it was dealt with.

JJ L.

2 months ago

Absolutely great company helped me find my dream job position, the agent Carla was amazing , really polite and helpful and always keen to help out where possible , helped prepare me for the interview phase and supported me through the whole process much appreciated

Susan D.

2 months ago

Just like to thanks Jamie warburton for all her help in assisting me through the process of securing a new job with caterpillar , it was a pleasure working with Jamie she was extremely good at her job and made it very easy for me to secure my new job would highly recommend to any body thank you Paul Dangerfield

Dan S.

3 months ago

Recently made redundant from the company I worked for just before Christmas. Kemp Recruitment were fantastic the people I dealt with was Lily and Jamie. Both of them went above and beyond to help out and sort me with another job opportunity. Thankyou for all your hard work. Definitely recommend to anyone.

Kathryn J.

3 months ago

The help and support I have received from Celi and jack has been outstanding,
Thank you both so much,
They both wished me luck on the interview day,
They really have been so supportive and professional,
From applying to getting a job offer within 3 days, amazing 😊

Kieran B.

3 months ago

Kemp Recruitment have been amazing to work with, since applying for the job Jamie has kept me upto date with everything and has been so helpful. Would highly recommend

Ronald W.

4 months ago

Thanks to Matt Gilham, i was excepted for a new driving role, to which i was very happy to except. Thanks to his hard work and comunication. All i can say is thanks Kemp, and a big thankyou to Matt.

Ben S.

4 months ago

Kemp recruitment have been great to me twice now. After leaving the army they helped me find my first job with ease. I am now leaving that job and Kemp recruitment have come through for me again. They have now secured me my second job in the plant sector. It doesn't matter who you speak to they all have a great passion to help you. Fantastic group and I will be using them again if I need to find a new job

Scott M.

4 months ago

Kemp recruitment has been amazing throughout the job search I was dealing with Ben and someone else appolagise can’t remember his name but within a week of Ben phoning me I got a interview and accepted for the job brilliant customer service always kept me up to date

Robert C.

4 months ago

I applied for a job and cal got in contact with me. I never got the first job I applied for but he put me forward for another role which was perfect for me and I got the job. I can’t thank cal enough for going above and beyond and helping me every step of the way. He really did more than asked for.

keith F.

4 months ago

Karla provided an excellent service at Kemp. Even contacted me on the morning of my interview. With a follow up call after. Very good feedback. Better than a lot of other agencies I have dealt with. And yes I got the job. Thanks Karla and Kemp recruitment.

Ryan

4 months ago

Amazing customer service Karla was so nice and helped me all the way through

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Customer Service Support

Job information

Description

Your consultant

Jack Ruegg

Apply now

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