Service Advisor

Service Advisor – Avonmouth

Salary: £32,598 per annum
Hours: Monday – Friday, choose between:

• 07:00 – 16:00
• 09:00 – 18:00
  (30-minute unpaid lunch)
  + Saturdays 08:00 – 13:00 on rota basis (included in salary)
  Contract: Permanent

Earning Potential

• Basic Salary: £32,598 per year (includes Saturday rota)
• Overtime: Additional hours beyond contracted schedule paid at enhanced rates (details to be confirmed)

Overview
We’re looking for a professional Service Advisor to join a busy commercial vehicle dealership in Avonmouth. You’ll be the key link between customers and the workshop, ensuring a seamless service experience from booking through to vehicle handover. This role offers a choice of shift patterns, Saturday work on a rota basis (included in salary), and the opportunity to work with a premium brand in a supportive team environment.

Key Responsibilities

• Correctly capture all customer details and vehicle faults at first point of contact
• Take telephone bookings and accurately load them into the workshop system
• Effectively manage workshop loading to maximise capacity
• Raise job cards and ensure all compliant documentation is completed
• Keep customers informed of ongoing vehicle status throughout the day
• Enter additions and changes to customer database
• Hand over finished vehicles with detailed explanations of repairs
• Monitor repair times and ensure work meets required delivery times
• Actively sell after-sales services including Service Contracts
• Discuss and arrange payment with customers
• Provide advice on warranties and service requirements
• Explain necessary vehicle test requirements for legally required inspections
• Arrange schedules for MOT and vehicle inspections

What You’ll Need

• Previous experience as a Service Advisor in automotive or commercial vehicle sector
• Excellent communication and customer service skills
• Professional manner with ability to remain reassuring during difficult situations
• Strong organisational and administrative abilities
• Experience with dealership management systems (DMS) is advantageous
• Full UK driving licence

Performance Measures

• Effectively and politely liaising with customers regarding vehicle status, payment, and repairs
• Accurate booking of customer vehicles into the workshop
• Monitoring repair times and communicating back to customers in a timely fashion
• Providing accurate advice on service requirements

Don’t tick every box?
If you have strong customer service experience and a passion for the commercial vehicle industry, we want to hear from you. We value communication skills and a professional attitude.

Sound like you?
If you’re ready for a varied role with a premium brand and great team environment, get in touch with Cal Ryan today.

Call Cal Ryan at Kemp Recruitment on 0330 440 2323
Email: [email protected]

Ref: INDCR

Service Advisor – Avonmouth

Salary: £32,598 per annum
Hours: Monday – Friday, choose between:

• 07:00 – 16:00
• 09:00 – 18:00
  (30-minute unpaid lunch)
  + Saturdays 08:00 – 13:00 on rota basis (included in salary)
  Contract: Permanent

Earning Potential

• Basic Salary: £32,598 per year (includes Saturday rota)
• Overtime: Additional hours beyond contracted schedule paid at enhanced rates (details to be confirmed)

Overview
We’re looking for a professional Service Advisor to join a busy commercial vehicle dealership in Avonmouth. You’ll be the key link between customers and the workshop, ensuring a seamless service experience from booking through to vehicle handover. This role offers a choice of shift patterns, Saturday work on a rota basis (included in salary), and the opportunity to work with a premium brand in a supportive team environment.

Key Responsibilities

• Correctly capture all customer details and vehicle faults at first point of contact
• Take telephone bookings and accurately load them into the workshop system
• Effectively manage workshop loading to maximise capacity
• Raise job cards and ensure all compliant documentation is completed
• Keep customers informed of ongoing vehicle status throughout the day
• Enter additions and changes to customer database
• Hand over finished vehicles with detailed explanations of repairs
• Monitor repair times and ensure work meets required delivery times
• Actively sell after-sales services including Service Contracts
• Discuss and arrange payment with customers
• Provide advice on warranties and service requirements
• Explain necessary vehicle test requirements for legally required inspections
• Arrange schedules for MOT and vehicle inspections

What You’ll Need

• Previous experience as a Service Advisor in automotive or commercial vehicle sector
• Excellent communication and customer service skills
• Professional manner with ability to remain reassuring during difficult situations
• Strong organisational and administrative abilities
• Experience with dealership management systems (DMS) is advantageous
• Full UK driving licence

Performance Measures

• Effectively and politely liaising with customers regarding vehicle status, payment, and repairs
• Accurate booking of customer vehicles into the workshop
• Monitoring repair times and communicating back to customers in a timely fashion
• Providing accurate advice on service requirements

Don’t tick every box?
If you have strong customer service experience and a passion for the commercial vehicle industry, we want to hear from you. We value communication skills and a professional attitude.

Sound like you?
If you’re ready for a varied role with a premium brand and great team environment, get in touch with Cal Ryan today.

Call Cal Ryan at Kemp Recruitment on 0330 440 2323
Email: [email protected]

Ref: INDCR