Senior Customer Service Advisor

Job information

Job reference: BH-70342
Location: Derby, Leicestershire
Job type: Full Time, Permanent
Job sector: Transport
Salary: £38000 per annum
Published: January 12, 2026

Description

Job Title: Senior Customer Service Controller
Location: Castle Donington
Hours: Monday to Friday (Days)
Salary: Up to £38,000k

Role Overview:
Lead the day-to-day service office, acting as the main link between customers and engineers. You’ll manage service requests, plan engineer workloads, order parts, and ensure a smooth, efficient operation using SAP.
You will also cover for Service Managers when required.

Key Responsibilities:

Be first point of contact for customers and manage service requests end-to-end
Log jobs, create SAP job cards, and order parts
Plan and schedule engineers’ workloads
Manage stock, deliveries, returns, and warranty claims
Provide service estimates and follow up for conversion
Monitor WIP, KPIs, contract maintenance, and billing
Ensure H&S, housekeeping, and compliance standards are met
Support regional service teams when needed

Performance Measures:

Customer satisfaction
Engineer utilisation and efficiency
Accuracy of reports, WIP, and contracts
Housekeeping and health & safety standards

Contact Macy at Kemp Recruitment on 07833 490715!

Reference: INDMM

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Your consultant

Macy Maxwell

Lead Consultant

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Our Google Reviews

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Kemp Recruitment Ltd4.9

Based on 1126 reviews

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Emma G.

3 days ago

Jamie has been fantastic and so supportive and helpful through the process. She has also been checking in regularly to make sure I have all the correct info for the interview and since that just checking in with me making sure everything is good. Attention to detail has been spot on and she is very easy to like and talk to, friendly positive full of life and very thoughtful and caring. Would highly recommend to friends in the future.

Adam P.

4 days ago

Good service

Liam T.

5 days ago

Karla at Kemp Recruitment was a huge help in getting my job. Very positive attitude, and kept me informed throughout the whole process. I would happily use this recruitment company again

Lee B.

5 days ago

Amazing from start to finish, especially rob and Jamie, they were so helpful and explained the process perfectly, answered all my questions and were just a phone call away if anything was needed.

10/10 would definitely recommend working with kemp

rbgarry123

1 week ago

Have had the pleasure of getting to deal with Jamie and Megan. They've been ever so helpful and have found me a nice sounding job that should suite me! Didn't take very long either

Big thank you guys

Henry H.

1 week ago

I had a great experience using Kemp Recruitment to secure my new role as a Forklift Engineer. The process was fast, seamless, and completely stress free. Huge thanks to Jack, who kept me thoroughly informed and supported throughout the entire journey. Highly recommended!

Craig

3 weeks ago

steven A.

3 weeks ago

I Dealt with Callan Ryan in my venture for employment, I would like to say that Callan made the process for me so simple and he was available whenever I needed his help, I would highly recommend Kemp Recruitment, and especially Callan Ryan.

Many Thanks
And keep up the good work 👍

Surrinder

3 weeks ago

Karla was brilliant, kind helpful,

Brandon

4 weeks ago

Karla was professional, well informed and direct through out the whole process. Communication was outstanding. Really good service!

Phethile M.

4 weeks ago

Lovely company to work with, they really made my job hunt very easy for me.

Jacob C.

4 weeks ago

Fantastic service from Karla who helped me communicate with the interviewing company very efficiently and easily. I Managed to get a job offer and Karla gave me great feedback and all the facts needed.

Rhys W.

4 weeks ago

Found myself struggling to get quick replies back from positions, kemp recruitment reached out and within a week Jamie and lily found me the perfect role which matched exactly what I was looking for. Kept me informed throughout the whole process and took the stress of chasing jobs away, highly recommended

Elizabeth Kerr I.

1 month ago

Karla and Natalie, what amazing work you do and I am so proud and over the moon you reached out to me. The encouragement and support you both have shown me is second to none. You both should be very proud of yourself’s. And the amazing work you do for Kemp Recruitment. Thank you again, soooo happy.

Paul D.

1 month ago

Macy was very efficient, polite ,and on the ball , keeping me up to date with everything that happened even sending a text on a Sunday about my start time the following morning

Joanne N.

1 month ago

Very happy with the high level of service received. Rob and Sam helped me to find my perfect job match and kept me up to date every step of the way.

Glyn C.

1 month ago

Jay L.

1 month ago

I applied for a Job online and two days later, I had a call from Jamie at Kemp recruitment. She was friendly, professional and very understanding. About two hours later ,she phoned again and had already matched my qualifications and experience with one of her clients and an interview was arranged. She exceeded all my expectations and would like to take this opportunity to thank her and Kemp recruitment for everything they have done for me.

Sean M.

1 month ago

Such an easy company to deal with
Very upfront and honest
Jack, Rob and Amy are top class
Couldn't ask for anything more they make the entire process nice and easy
Easily one of the friendliest group of people i've ever had to deal with

Thanks again for all your help 🙂

Tasca

2 months ago

Adam K.

2 months ago

Had a great experience with Kemp Recruitment.
Cal ryan has been amazing at keeping me updated. Would definitely recommend kemp Recruitment.

james I.

2 months ago

Amy and Rob helped me out getting my new role as a agricultural engineer at chandlers. Can't stress enough how much support they both gave me throughout my application and staying in contact also. Many many thanks to you both.

Ben R.

2 months ago

Was Looking for a new Role within the Generator Business, when I came across a couple of Kemp Recruitment Adverts on indeed.

Spoke to Jamie who helped me through the entire process, and showed a true passion for what she did, making sure the company I was applying for was the right fit for myself and for the company.

Above and beyond would definitely recommend

Thankyou Kemp recruitment and Thankyou Jamie

Shane M.

2 months ago

Cal was fantastic from start to finish in helping find a new job! Always kept me updated on the progress even sent kind messages wishing me luck on my interview!
Thank you Cal

Lewis A.

2 months ago

Highly recommend, Karla was good to work with.

Jason A.

2 months ago

The expert advice, instruction and understanding shown by Cal at kemp has been second to none. He has found me not just the right job but the best possible career move I could make. He has been extremely helpful at each step of then process and can’t fault his work and effort at all.

horace N.

2 months ago

I really appreciated the clear communication and the consistent support throughout the interview process. Each stage felt structured, informative, and genuinely engaging, which made it easy to understand the expectations and demonstrate my strengths.”

Martin G.

2 months ago

Great experience with Callan and Kemp Recruitment.
Initial response to application was under an hour and interview set up soon thereafter.
Follow through from call after interview from Callan to getting hired is excellent.

Pardon N.

2 months ago

It was a pleasure working with you in finding me my dream job. Karla made the whole process easy for me

Oliver B.

2 months ago

Beth has been outstanding to work with. She communicated clearly, moved quickly, and consistently delivered strong, well-qualified candidates. Her professionalism and attention to detail made the entire hiring process smooth and efficient. I’d gladly work with her again.

Karl E.

2 months ago

Can not fault the team , especially jamie Warburton and lily Collins,

I have youse this company many moons ago ,then out the blue lily contacted me to see how things are and the right time in my career change is was as I just started to think to move on,

After a nice chat and catch up she explained there was a role with her colleague Jamie Warburton that would suit my skill set , morals and work life ballance

Jamie was fantastic, communication was top tier and not only getting me a stage one Interview that then turned into a stage 2 and later moved into winning the job offer

Highly recommend kemp and the 2 girls

Brilliant service, communication, and a real down to earth understanding team 👏

Liam S.

2 months ago

Great experience from start to finish Paul was very professional and got me in for interview straight away no messing around made it happen right away couldn’t thank the team enough

Nathan P.

2 months ago

It has been a pleasure working with Beth over the years. Always happy to help! 🙂

Philip

2 months ago

From
Start to finish jack and Sam we’re so helpful, got me a role and went above and beyond to get me the right package !!

Abdoulaye S.

2 months ago

Best agency ever thanks for securing me a job in cork am grateful Beth stay blessed hug thanks for everything and Lillie many thanks 😊

Tony

2 months ago

Karla was amazing, she found me a job and got me an interview in a very short time. Thankyou very much karla

paul G.

2 months ago

I dealt with Beth She was very experienced in her field in finding me workshop staff, Her Communication was excellent and it was a pleasure working with her throughout this experience.

Rob H.

2 months ago

Beth was absolutely brilliant, she managed to get me the job straight away! Her communication was excellent replying to my messages straight away and answering any questions I had! I highly recommend Kemp Recruitment and I highly recommend speaking to Beth if your looking for work!

Adrian T.

2 months ago

Our contact Beth Hills is most engaging and proactive regarding our group requirements. Beth has obviously taken on board exactly what we require and her performance to date has been exemplary.
We have experienced considerable success with the candidates we have engaged. I find it refreshing that Beth actually takes the time to contact us after candidate engagement for an update on their performance.
Many thanks Beth for making mine and my colleagues life a little easier. Kind regards Adrian TMS Group Engineering Director.

George I.

2 months ago

Fantastic communication, friendly people. Highly recommend. Bethany comes across very professional and was really helpful

Sean I.

2 months ago

Overall great service. Beth has been fundamental throughout the recruitment process with all candidates and still continues to support the business in ensuring we are recruiting the best possible engineers.

Geoff Darren E.

2 months ago

Celi and Jamie have both been absolutely incredible to deal with. I applied via indeed and Celi sent me a text message asking when would be good to catch up. We had a catch up the next morning where we discussed the role and experiences.. my CV was sent to the client and an interview was organised by Jamie.
Jamie sent all the information over and then celi Called me in the morning to catch up and wish me luck for the interview..

I had the interview, it was alright.. however I felt that it wasn’t for me however Celi was great in discussing the situation and in no way was this bad on kemps side of things these things just don’t always work out!

Highly recommended Jamie and Celi

Kamil C.

2 months ago

Very happy with the service, Paul was super helpful with the process. Couldn't recommend enough!

Luke S.

2 months ago

Dealt with Natalie and Macy who were both absolutely fantastic. Both friendly, helpful and down to earth. Both kept me updated with all the information needed. I have to say Kemp recruitment is probably in the top 3 of recruitment agencies around. Thanks a bunch to you both!

Jordan G.

2 months ago

From start to Finish Anja was incredible. I phoned up Tuesday afternoon to start looking at options to see what was the right move for me and within a day I had an interview and offer. Anja phoned me every step of the way to keep me updated and cannot thank her enough. 10/10

Mark

2 months ago

Very very Helpful and professional. Nothing was too much trouble or effort.

Id definitely use and recommend again.

Thank you 😊

Tracey F.

2 months ago

I wanted to express my gratitude to the team for helping me to secure a new position.
This was a daunting prospect for me but Jamie and Lily put me at ease and made the whole process a joy while taking time to take me through each step with nothing being to much trouble. They are both a credit to you team.

SMoto D.

2 months ago

Applied for a role they had advertised on indeed only last week and I can now happily say I will be starting that role shortly having been offered it properly today. Very good communication and very quick turn around. Extremely happy and excited for the new role. Special thanks to Dave Wallace & Rob Lea who got everything sorted for me. Much appreciated both!

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Senior Customer Service Advisor

Job information

Description

Your consultant

Macy Maxwell

Apply now

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