Hire Desk Controller

Job Title: Hire Desk Controller
Salary: £30,000
Hours: Mon to Fri days 
Bonus

About your new company:
An established and customer-focused hire business is seeking a proactive and organised Hire desk Controller to ensure the efficient day-to-day running of the hire desk and shop operations. This is a key role supporting hire, sales, stock control, and customer service while maintaining high operational and safety standards.

About your new Hire Desk Controller role:

• Manage the efficient day-to-day operation of the hire desk and shop
• Maximise hire and retail sales while maintaining agreed profit margins
• Deliver high standards of customer service across all hire and sales channels
• Ensure hire equipment is prepared, tested, and compliant, including PAT testing
• Handle hire and sales enquiries via phone, email, and in person
• Source, purchase, and manage hire and shop stock cost-effectively
• Maintain professional equipment displays and a clean, organised shop environment
• Identify and communicate new hire or sales opportunities to management
• Coordinate with delivery drivers to meet or exceed customer expectations
• Support wider business operations through equipment delivery, collection, testing, cleaning, pressure washing machines and other duties as required

Experience required for the Hire Desk Controller role:

• Strong interpersonal and customer service skills
• Professional telephone manner
• Experience in a Hire Desk Controller role previously
• Basic computer skills
• Working knowledge of MS Outlook and Word (Excel desirable)
• Basic understanding of stock control
• Willingness to gain in-depth knowledge of hire desk software
• Thorough working knowledge of rental industry equipment

Next Steps
If this sounds of interest in this Hire Desk Controller or you are looking for advise on your next career move, please contact Shane at Kemp Recruitment on 0330 440 2323 or apply with an up to date CV.
INDSHW