Hire Desk Controller

Hire Desk Controller 
Location: Oxfordshire
Hours: Monday to Friday
Salary: £30,000

I am currently working with a Powered Access & Plant Hire company based in Oxfordshire that is looking to appoint a Hire Desk Controller to join their team. This is an excellent opportunity for an experienced Hire Desk Controller who enjoys working in a fast-moving environment and takes pride in delivering outstanding customer service.

As a Hire Desk Controller, you will play a central role in ensuring the smooth running of daily hire operations. The successful Hire Desk Controller will manage enquiries, coordinate logistics, and maintain strong relationships with customers and internal teams.

Key Responsibilities:

• Handling incoming hire enquiries via telephone and email in a professional and efficient manner
• Processing hire orders accurately, ensuring all details are correct
• Coordinating deliveries and collections with customers, drivers, and depot teams
• Liaising with the workshop to confirm equipment availability and manage turnaround times
• Acting as the first point of contact for customer queries, providing clear and knowledgeable support
• Maintaining accurate records and supporting the day-to-day administration of the hire desk

Requirements:

• Previous experience as a Hire Desk Controller or within plant hire, construction, or a similar environment
• Strong communication and customer service skills
• Highly organised with the ability to manage multiple tasks effectively
• Confident using hire systems and standard computer software
• Calm under pressure with a proactive and solution-focused approach

What’s on Offer:

• Competitive salary dependent on experience
• Monday to Friday working hours
• Genuine career progression within a respected and growing organisation
• Supportive team environment
• Ongoing training and development opportunities

If you are an organised and motivated Hire Desk Controller seeking your next opportunity, I would be pleased to discuss this role with you in confidence.

Apply today or contact Shane at Kemp Recruitment on 0330 440 2323 for further information.