Service Advisor

Job Title: Service Advisor
Location: Farnham
Hours: 7.30am – 5.30pm
Days: Monday – Friday
Salary: £35,000 per annum

Your duties will be supporting the service departments administration/reception and always ensuring complete customer satisfaction. The ideal candidate will have an enthusiastic and confident personality and can work well within a team.

Responsibilities for this Service Advisor role:

• Greet customers warmly and assess their vehicle service needs in a professional manner
• Explain repair and maintenance work clearly, providing recommendations for additional services through upselling opportunities
• Coordinate with technicians to ensure timely completion of repairs and services
• Prepare accurate estimates and invoices for customers, including handling cash transactions securely
• Maintain detailed records of customer interactions, vehicle history, and service orders
• Follow up with customers post-service to ensure satisfaction and encourage future business
• Keep the service area organised and ensure compliance with health and safety standards

Requirements of the Service Advisor:

• Proven experience in customer service within an automotive or related industry is preferred
• Strong mechanical knowledge to understand vehicle issues and communicate effectively with technicians
• Excellent communication skills, both verbal and written, with a friendly and professional demeanour
• Ability to upsell additional services tactfully while prioritising customer needs
• Competence in cash handling and basic administrative tasks
• Organised, detail-oriented, with the ability to manage multiple tasks efficiently
• A valid driving licence is desirable but not essential; however, a clean driving record is preferred

Interested? For more details or to discuss your next career move, contact Macy at Kemp Recruitment on 07833 490715

Reference: INDMM