Service Manager

Service Manager – Kidderminster

Salary: Up to £55,000 per annum
OTE: Up to £70,000 per year
Hours: Monday – Friday, 08:30 – 18:00
Contract: Permanent

Earning Potential (OTE)

• Basic Salary: Up to £55,000 per year
• Realistic OTE: Up to £70,000 per year (including performance-related earnings)
• Vehicle Allowance: Company car or car allowance provided
• Additional: Mobile phone and laptop included

Overview
We’re looking for an experienced and dedicated Service Manager who is passionate about leading a team to deliver exceptional customer service and inspiring those around them to achieve their best. You’ll have a strong background in the service area of the automotive industry and will drive operational excellence across the site, working with departmental managers. This is a fantastic opportunity for someone who is inspirational, able to create, motivate, and lead high-performing teams, and passionate about delivering outstanding customer experiences.

Our client has been named Motor Trader’s ‘Employer of the Year’ and is an official Great Place to Work™, reflecting their commitment to staff development and wellbeing.

Key Responsibilities

• Lead and inspire your team to deliver the highest levels of customer service
• Monitor compliance with statutory regulations and ensure quality standards are met
• Control cost management for the department
• Work with departmental managers to ensure a joined-up, positive approach to teamwork
• Ensure site and departmental KPIs are met through robust leadership
• Lead and develop apprentices
• Manage, coach, and motivate employees to ensure high quality of staff
• Establish business objectives and personal development goals, monitoring performance
• Build strong working relationships with customers
• Perform analysis to identify areas of weakness and targeted marketing activity
• Ensure all health and safety policies are followed and upheld
• Promote the development of your team

What You’ll Need

• NVQ in Motor Vehicle Mechanics (preferred)
• Extensive motor industry experience in a service position at management level
• Extensive knowledge of operational running of a workshop and business administration
• Exceptionally organised – leads by example and knows how to delegate
• Thorough knowledge of customer and market analysis, marketing initiatives, and customer satisfaction
• Experienced in people management, particularly achieving through teams
• Leadership style should be highly visible and hands-on
• Enthusiasm and continuous improvement of product knowledge
• Ability to drive business performance through strong customer relationships
• Flexible approach to work and adaptable to thrive in a changing environment
• Computer literate and confident using technology
• DBS check required prior to joining

Benefits Include

• Company car or car allowance
• Extra day off for your birthday
• 23 days annual leave + bank holidays
• Four times death in service benefit
• Internal Mentorship programme
• Auto-enrolment pension
• Enhanced maternity and paternity policies
• Access to wellness programme with 24hr GP access
• Mental Health First Aiders
• Reward and recognition programmes
• Annual appraisals and progression opportunities
• Manufacturer and in-house training
• Long service recognition
• Branded uniform

Don’t tick every box?
If you have service management experience and a passion for leading teams, we want to hear from you. We value leadership skills, a hands-on approach, and a commitment to excellence.

Sound like you?
If you’re ready to lead an award-winning service department, get in touch with Cal Ryan today.

Call Cal Ryan at Kemp Recruitment on 0330 440 2323
Email: [email protected]

Ref: INDCR