Hire Desk Manager

Hire Desk Manager
Salary: £40,000 – £48,000
Hours: Monday to Friday | Day Shifts
Location: Hitchin
About the Company
A large, nationwide tool, plant, and powered access hire business is seeking an experienced Hire Desk Manager to support and oversee the day-to-day operations of a busy depot.
This role sits at the heart of the operation, working closely with the hire desk, transport, and engineering teams to ensure equipment is delivered efficiently and customers receive a high level of service.
The Role
As Hire Desk Manager, your responsibilities will include:

• Managing incoming hire enquiries via telephone, email, and online ordering systems
• Overseeing equipment availability and ensuring machine statuses are accurate and up to date
• Supporting transport planning and coordination to ensure timely deliveries and collections
• Liaising closely with engineering and transport teams to ensure equipment is prepared and ready for hire
• Acting as the main point of contact for depot hire and transport enquiries
• Supporting and guiding the hire desk team to maintain smooth daily operations
• Maintaining strong customer service and operational standards

What We’re Looking For

• Previous experience within plant hire, powered access, tool hire, or material handling
• Experience in a Hire Desk Manager, Senior Hire Controller, or supervisory hire desk role
• Strong organisational and communication skills
• Confident IT skills, including Microsoft Office and hire management systems
• CPC qualification desirable but not essential
• Understanding of transport coordination or routing would be an advantage

Next Steps
If this Hire Desk Manager role sounds of interest, or you’d like advice on your next career move, please contact Jack at Kemp Recruitment on 0330 440 2323 or apply with an up-to-date CV.
INDJR