Hire Manager

Hire Desk Manager
Salary: £36,000 
Hours: Monday to Friday | Day Shifts
Location: Burton Latimer

About the Company
A large, nationwide tool, plant, and powered access hire business is seeking an experienced Hire Desk Manager to support and oversee the day-to-day operations of a busy depot.
This role sits at the heart of the operation, working closely with the hire desk, transport, and engineering teams to ensure equipment is delivered efficiently and customers receive a high level of service.

The Role
As Hire Desk Manager, your responsibilities will include:

• • Work collaboratively with your Hire Desk colleagues to support hire across the UK.
  • Manage the day-to-day activity of a hire area for Bennie Equipment and Bennie Plant where you will be striving to exceed customer expectations.
  • Be responsible for supporting the team in all areas of short-term hire, including scheduling, contacting customers, booking transport, raising quotes, and invoicing.
  • Lead the team to ensure all hire related administration is accurate and completed in a timely manner.
  • Work with existing suppliers and identify new suppliers for cross-hire opportunities.
  • Be required to build effective customer relationships and resolve customer issues promptly and effectively across our different branches.
  • Manage and take ownership of all day to issues.
  • Work closely with Service and Sales teams.
  • Be compliant in the use of our Service CRM system, and actively engage with process improvement work and support the development of our CRM system.
  • Develop and encourage the personal growth and development of the team, in line with the needs of the Business.
  • Support the team in meeting their KPI’s.

What We’re Looking For

• Previous experience within plant hire, powered access, tool hire, or material handling
• Experience in a Hire Desk Manager, Senior Hire Controller, or supervisory hire desk role
• Strong organisational and communication skills
• Confident IT skills, including Microsoft Office and hire management systems
• CPC qualification desirable but not essential
• Understanding of transport coordination or routing would be an advantage

Next Steps
If this Hire Desk Manager role sounds of interest, or you’d like advice on your next career move, please contact Jack at Kemp Recruitment on 0330 440 2323 or apply with an up-to-date CV.
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