Technical Service Coordinator

Job information

Job reference: BH-72057
Location: Northampton, West Northamptonshire
Job type: Full Time, Permanent
Job sector: Transport
Salary: £35000 per annum
Published: May 13, 2026

Description

Job Title: Technical Service Coordinator
Location: Northampton
Salary: Up to £35,000
Schedule: Monday to Friday, Day Shifts – 40 hours per week

Key Duties of the Technical Service Coordinator:

KPI & Reporting

Daily chasing with external suppliers, with system updates on time to completion
Weekly completion of the WIP report and WIP comparison report
Completion of VOR reporting
Weekly production of exception report showing missed services, along with distribution to relevant technical maintenance controller
Managing assigned KPI’s and action accordingly
Participate as a member of the Fleet desk team

Fleet Desk Support

Be an active team member responsible for answering fleet desk calls and directing or acting on the call accordingly
Assist with resolution of invoice queries allocated via the query process to the fleet area
Assist satellite workshops & mobile engineers with Fleetwave issues/queries
Support the technical service administrator when required

Fleet Management & Support

Run legal servicing reports, validate information based on current Fleetwave data and arrange bookings for service events
Liaise with customers and third-party repairers to book vehicles in for services, including delivery/collection arrangements
Accurate and timely entry of jobs on Fleetwave
Ensure vehicles remain compliant at all times; chase and update WIP and keep customers informed
Chase and check compliance paperwork from suppliers and upload to Fleetwave
Escalate issues arising from service paperwork
Create defect jobs triggered by customers
Process tyre requests, add job details, review reports and obtain recharges
Monitor and action daily movements, including cancellation of service events

Supplier Management

Monitor daily movements and arrange maintenance solutions for hired vehicles
Source maintenance providers and liaise proactively to plan upcoming services
Establish a network of maintenance providers, setting up supplier accounts and negotiating rates

Skills required for this Technical Service Coordinator role:

Good work organisation
Excellent telephone manner
IT literate (Outlook, Excel, Word)
Ability to work unsupervised and use initiative
Able to prioritise workload
High level of accuracy and attention to detail
Ability to work under pressure and adapt quickly

Qualifications and Experience:

Experience in a commercial vehicle environment

Benefits:

25 days holiday plus your birthday, Christmas Eve, and New Year’s Eve off
Share Save Scheme & Profit Related Pay
Up to 10% pension contribution
Enhanced parental policies and fertility treatment leave
Discounts on shopping, travel, motoring, and more
One paid volunteering day annually
Life Assurance and Personal Accident Cover

How to Apply:

Contact Macy at Kemp Recruitment on 07833 490715

Ref: INDMM

Apply now

Your consultant

Macy Maxwell

Lead Consultant

Apply now

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Our Google Reviews

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Kemp Recruitment Ltd4.9

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Paul D.

2 days ago

Macy was very efficient, polite ,and on the ball , keeping me up to date with everything that happened even sending a text on a Sunday about my start time the following morning

Joanne N.

5 days ago

Very happy with the high level of service received. Rob and Sam helped me to find my perfect job match and kept me up to date every step of the way.

Glyn C.

6 days ago

Jay L.

2 weeks ago

I applied for a Job online and two days later, I had a call from Jamie at Kemp recruitment. She was friendly, professional and very understanding. About two hours later ,she phoned again and had already matched my qualifications and experience with one of her clients and an interview was arranged. She exceeded all my expectations and would like to take this opportunity to thank her and Kemp recruitment for everything they have done for me.

Sean M.

2 weeks ago

Such an easy company to deal with
Very upfront and honest
Jack, Rob and Amy are top class
Couldn't ask for anything more they make the entire process nice and easy
Easily one of the friendliest group of people i've ever had to deal with

Thanks again for all your help 🙂

Tasca

2 weeks ago

Adam K.

3 weeks ago

Had a great experience with Kemp Recruitment.
Cal ryan has been amazing at keeping me updated. Would definitely recommend kemp Recruitment.

james I.

3 weeks ago

Amy and Rob helped me out getting my new role as a agricultural engineer at chandlers. Can't stress enough how much support they both gave me throughout my application and staying in contact also. Many many thanks to you both.

Ben R.

3 weeks ago

Was Looking for a new Role within the Generator Business, when I came across a couple of Kemp Recruitment Adverts on indeed.

Spoke to Jamie who helped me through the entire process, and showed a true passion for what she did, making sure the company I was applying for was the right fit for myself and for the company.

Above and beyond would definitely recommend

Thankyou Kemp recruitment and Thankyou Jamie

Shane M.

3 weeks ago

Cal was fantastic from start to finish in helping find a new job! Always kept me updated on the progress even sent kind messages wishing me luck on my interview!
Thank you Cal

Lewis A.

3 weeks ago

Highly recommend, Karla was good to work with.

Jason A.

3 weeks ago

The expert advice, instruction and understanding shown by Cal at kemp has been second to none. He has found me not just the right job but the best possible career move I could make. He has been extremely helpful at each step of then process and can’t fault his work and effort at all.

horace N.

3 weeks ago

I really appreciated the clear communication and the consistent support throughout the interview process. Each stage felt structured, informative, and genuinely engaging, which made it easy to understand the expectations and demonstrate my strengths.”

Martin G.

3 weeks ago

Great experience with Callan and Kemp Recruitment.
Initial response to application was under an hour and interview set up soon thereafter.
Follow through from call after interview from Callan to getting hired is excellent.

Pardon N.

3 weeks ago

It was a pleasure working with you in finding me my dream job. Karla made the whole process easy for me

Oliver B.

4 weeks ago

Beth has been outstanding to work with. She communicated clearly, moved quickly, and consistently delivered strong, well-qualified candidates. Her professionalism and attention to detail made the entire hiring process smooth and efficient. I’d gladly work with her again.

Karl E.

4 weeks ago

Can not fault the team , especially jamie Warburton and lily Collins,

I have youse this company many moons ago ,then out the blue lily contacted me to see how things are and the right time in my career change is was as I just started to think to move on,

After a nice chat and catch up she explained there was a role with her colleague Jamie Warburton that would suit my skill set , morals and work life ballance

Jamie was fantastic, communication was top tier and not only getting me a stage one Interview that then turned into a stage 2 and later moved into winning the job offer

Highly recommend kemp and the 2 girls

Brilliant service, communication, and a real down to earth understanding team 👏

Liam S.

4 weeks ago

Great experience from start to finish Paul was very professional and got me in for interview straight away no messing around made it happen right away couldn’t thank the team enough

Nathan P.

4 weeks ago

It has been a pleasure working with Beth over the years. Always happy to help! 🙂

Philip

4 weeks ago

From
Start to finish jack and Sam we’re so helpful, got me a role and went above and beyond to get me the right package !!

Abdoulaye S.

4 weeks ago

Best agency ever thanks for securing me a job in cork am grateful Beth stay blessed hug thanks for everything and Lillie many thanks 😊

Tony

4 weeks ago

Karla was amazing, she found me a job and got me an interview in a very short time. Thankyou very much karla

paul G.

4 weeks ago

I dealt with Beth She was very experienced in her field in finding me workshop staff, Her Communication was excellent and it was a pleasure working with her throughout this experience.

Rob H.

4 weeks ago

Beth was absolutely brilliant, she managed to get me the job straight away! Her communication was excellent replying to my messages straight away and answering any questions I had! I highly recommend Kemp Recruitment and I highly recommend speaking to Beth if your looking for work!

Adrian T.

4 weeks ago

Our contact Beth Hills is most engaging and proactive regarding our group requirements. Beth has obviously taken on board exactly what we require and her performance to date has been exemplary.
We have experienced considerable success with the candidates we have engaged. I find it refreshing that Beth actually takes the time to contact us after candidate engagement for an update on their performance.
Many thanks Beth for making mine and my colleagues life a little easier. Kind regards Adrian TMS Group Engineering Director.

George I.

4 weeks ago

Fantastic communication, friendly people. Highly recommend. Bethany comes across very professional and was really helpful

Sean I.

4 weeks ago

Overall great service. Beth has been fundamental throughout the recruitment process with all candidates and still continues to support the business in ensuring we are recruiting the best possible engineers.

Geoff Darren E.

4 weeks ago

Celi and Jamie have both been absolutely incredible to deal with. I applied via indeed and Celi sent me a text message asking when would be good to catch up. We had a catch up the next morning where we discussed the role and experiences.. my CV was sent to the client and an interview was organised by Jamie.
Jamie sent all the information over and then celi Called me in the morning to catch up and wish me luck for the interview..

I had the interview, it was alright.. however I felt that it wasn’t for me however Celi was great in discussing the situation and in no way was this bad on kemps side of things these things just don’t always work out!

Highly recommended Jamie and Celi

Kamil C.

1 month ago

Very happy with the service, Paul was super helpful with the process. Couldn't recommend enough!

Luke S.

1 month ago

Dealt with Natalie and Macy who were both absolutely fantastic. Both friendly, helpful and down to earth. Both kept me updated with all the information needed. I have to say Kemp recruitment is probably in the top 3 of recruitment agencies around. Thanks a bunch to you both!

Jordan G.

1 month ago

From start to Finish Anja was incredible. I phoned up Tuesday afternoon to start looking at options to see what was the right move for me and within a day I had an interview and offer. Anja phoned me every step of the way to keep me updated and cannot thank her enough. 10/10

Mark

1 month ago

Very very Helpful and professional. Nothing was too much trouble or effort.

Id definitely use and recommend again.

Thank you 😊

Tracey F.

1 month ago

I wanted to express my gratitude to the team for helping me to secure a new position.
This was a daunting prospect for me but Jamie and Lily put me at ease and made the whole process a joy while taking time to take me through each step with nothing being to much trouble. They are both a credit to you team.

SMoto D.

1 month ago

Applied for a role they had advertised on indeed only last week and I can now happily say I will be starting that role shortly having been offered it properly today. Very good communication and very quick turn around. Extremely happy and excited for the new role. Special thanks to Dave Wallace & Rob Lea who got everything sorted for me. Much appreciated both!

Sannah

1 month ago

Shane has filled 2 of our sales roles for us, he has been very professional and helpful throughout the whole process and we would be very happy to work with him again in the future.

Ashleah L.

2 months ago

At one point I had 3 people from kemp all looking for the best job to suit me at once. But I have to give a special thanks to Paul who managed to seal a new opportunity for me. I had a few dealings with Paul and I ended up taking a job i revisited after a few months. Very friendly chap and he took on board my personal circumstances and made it work for me. 5/5 service from me 👍

Denubio F.

2 months ago

I have had a wonderful experience with kemp they are so kind and helpful team in special Bethany Hills.

Nathan “nath the sanquinor” C.

2 months ago

Lilly and Jamie were amazing made the whole process easy and was very reassuring hopefully won't need them again but if I do I know where to go haha many thanks ladies

Chris W.

2 months ago

Big shout out to Beth!!
Lovely smooth process with Beth as normal.
Great communication, always checks in to make sure your ok.
I'm very grateful for all your help

THANK YOU!

Mitch K.

2 months ago

Only took a week to get a new job in a new career. Lilly Collins was very helpful pointing me in the right direction to start my new career and had my CV sent to a potential employer a couple of days. Jack Hawkins contacted me to inform me that the employer wanted to interview me and finalise the job offer after a successful interview. They both supported me with useful information and just general check ins though the process to make sure I had everything I needed to succeed. I'm very happy with the service I received.

simon M.

2 months ago

Jamie and his team kept me informed during the whole process with a sincere and caring attitude , I am sure that this was a big factor in securing the role. Thanks team!
Kemp recruitment-- Great people to do business with 🙂👍

Mike G.

2 months ago

I've only recently started working with Anja, but she's been unbelievable at finding candidates where others have struggled.

Harvey W.

2 months ago

Brilliant service from Paul, kept me updated throughout the whole process and always contactable via phone if I had any queries

Lewis R.

2 months ago

Kemp recruitment is a fantastic service found me a job one right for me in a matter of 24 hours . Anja was the person I dealt with and couldn’t of asked for a better recruitment agent.

Sam P.

2 months ago

Ive never head of this company before, but honestly its the best recruitment company, in particular karla, she has been brilliant, really helpful, supportive and nice, couldn’t recommend her and the company more

Macca 7.

2 months ago

Wow where to start, Shane thank you so much for your help and support and for your time even calling me after office hours to give me encouragement and support and advice for my upcoming team’s interview, you supported me all the way through, amazing help and guidance from a truly amazing person, I felt confident and motivated due to Shane amazing support, once again thank you, and if I can give anyone advice looking for there next role, then Kemp recruitment and Shane should be your next point of contact. 👍👍👍👍😊😊😊😊

Jamie L.

2 months ago

I had a very positive experience working with Dave. He was professional, responsive, and genuinely invested in finding the right role for me rather than just filling a position quickly. Communication was clear and consistent throughout the process, and he took the time to understand my skills, goals, and preferences.

What stood out most was his transparency and guidance — he provided helpful insights about the company, interview process, and expectations, which made me feel well-prepared and confident at every stage. He was also proactive in providing updates and feedback, which is something I really appreciated.

I would highly recommend Dave and Kemps to anyone looking for new opportunities, as they make what can often be a stressful process feel smooth and well-managed.

Thanks Dave!

david W.

2 months ago

Received a call from David Wallace with a job opportunity in my area after previously speaking with the agency about work.
After a quick chat he set up an interview with the employer and five days from the initial call I was offered the job.
The whole process was very easy and not drawn out over many weeks as is the norm when applying for jobs.
Can not recommend to hem highly enough.

Vince H.

2 months ago

Great company to deal with from the outset. Jack was constantly offering support, information and really pushed to get the job I was after. Can’t complain, and definitely recommend

David N.

2 months ago

Karla & her team have been so helpful, sorted my interview at a time that suited me, answered any questions I've had straight away, they couldn't have been more helpful 😀

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Technical Service Coordinator

Job information

Description

Your consultant

Macy Maxwell

Apply now

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