Workshop Controller

Workshop Controller – Warrington

Pay: £45,000 per annum
Hours: Full time, Monday to Friday (hours as per business needs)
Contract: Permanent

Earning Potential (OTE)

• Basic Salary: £45,000 per year
• Realistic OTE: £52,000+ per year
• Overtime Rate: Paid at time-and-a-half (1.5x) where applicable

Overview
We need an experienced Workshop Controller with a strong HGV technical background to lead the workshop team at a leading commercial vehicle dealership in Warrington. You’ll manage workflow, ensure quality and compliance, maximise utilisation, and guide the team to deliver exceptional customer service. This role suits someone process-driven who knows how to get the best out of technicians.

Key Responsibilities

• Ensure workshop processes are followed for every job
• Receive job cards, pre-time each job, and allocate work to technicians
• Monitor job progress and maximise sold hours
• Obtain authorisation for additional work via service reception or direct customer contact
• Ensure 100% sign-off on Pre-MOT inspections
• Identify warranty items and ensure correct documentation
• Supervise, develop, and train the workshop team
• Audit job packs ready for administration and invoicing
• Monitor workshop loading and ensure continuity
• Measure technician activity and performance
• Maintain special tools and equipment
• Ensure workshop cleanliness and organisation
• Handle customer complaints quickly and effectively
• Supervise junior staff and identify training needs
• Manage workshop apprentices from training and wellbeing perspective
• Ensure all company policies and statutory requirements are met

What You’ll Need

• Level 3 qualification in Heavy Vehicle Maintenance & Repair (NVQ/City & Guilds/IMI)
• Previous experience as a senior technician
• Supervisory experience in a workshop environment
• Process-driven with strong technical background
• Excellent leadership, interpersonal, and organisational skills
• Ability to work under pressure and multitask
• Great communication skills, both verbal and written
• Full UK driving licence for relevant vehicle classes

Don’t tick every box?
If you’ve got a Level 3 HGV qualification and supervisory experience, we want to hear from you – even if you haven’t been a Workshop Controller before.

Sound like you?
Call Cal Ryan at Kemp Recruitment on 0330 440 2323
Email: [email protected]

Ref: INDCR