Service Advisor

Service Advisor – Swindon
Hours: Full time, permanent

Earning Potential – Salary:
£30,000 – £32,000 per annum (dependent on experience)
Overtime paid at 1.5x hourly rate

Overview
We’re looking for a friendly, organised, and professional Service Advisor to join a reputable and growing dealership. This is a front-of-house role – you’ll be the first point of contact for customers, managing bookings, keeping everyone updated, and keeping the workshop running smoothly. If you’re confident in customer service and thrive in a fast-paced environment, this is the one.

Key Responsibilities

• Greeting customers and providing a welcoming first impression
• Booking appointments, managing diaries, and organising the daily schedule
• Raising estimates and gaining authority for work from customers
• Handling phone calls, email enquiries, and customer queries
• Preparing job cards and ensuring paperwork is completed accurately
• Liaising with the workshop controller – communicating with technicians and updating customers on progress
• Taking payments and issuing invoices
• Maintaining a tidy, well-presented reception area
• Supporting the smooth running of the workshop with general administrative tasks

What You’ll Need

• Previous experience in a customer service or advisor role within a dealership/automotive environment (essential)
• Strong communication and interpersonal skills
• Good organisational ability and attention to detail
• Confidence using computer systems and booking software – Keyloop/Kerridge experience preferable
• A positive attitude and professional manner
• Ability to multitask and work well under pressure
• Full UK driving licence preferred but not essential
• Technical experience preferred but not essential
• You’ll be a great fit if you’re customer-focused, organised, and want a stable role with a supportive, growing employer.

Think you might be a good fit?
If you’re a customer-focused professional looking for a rewarding front-of-house role in a growing dealership, there’s a competitive salary, 25 days holiday, training opportunities, and a friendly team behind you.

Sound like you?
Call Cal Ryan at Kemp Recruitment on 0330 440 2323
Email: [email protected]

Ref: INDCR