Customer Hire Desk Administrator – Northampton

Job Role: Customer Hire Desk Administrator
Rota: Monday – Friday – 7:30am to 4:30pm
Salary: £29,000

My client is a large Plant Hire company with depots across the UK. Due to their continued success, they are now looking for a skilled Customer Hire Desk Administrator to join their ever-growing team in Northampton.

The Role of Customer Hire Desk Administrator in Brief:

• Processing customer orders accurately and efficiently on the company ERP system.
• Handling a high volume of tickets through cloud-based software, ensuring queries and requests are dealt with promptly.
• Processing off-hires and ensuring all relevant systems and records are updated correctly.
• Processing additional charges at the end of the hire period, ensuring accuracy and attention to detail.
• Liaising with the depot network to confirm delivery and collection ETAs.
• Producing reports as and when required by the business.
• Taking ownership of workload and prioritising tasks effectively while working as part of a wider team.
• Maintaining a high level of customer service and ensuring all administration is completed accurately and within required timescales.

The Ideal Candidate for the Customer Hire Desk Administrator:

• Previous experience within the Plant Hire, Powered Access, Tool Hire or Material Handling industries.
• Good knowledge of Microsoft packages and strong general computer skills.
• Excellent communication skills, both written and verbal.
• Strong organisational and administrative skills with excellent attention to detail.
• Ability to manage a high volume of work and prioritise tasks effectively.
• Confident using computerised systems, with the ability to learn new software quickly.
• A proactive approach with the ability to work independently and as part of a team.

Next Steps:
If this sounds of interest for the Customer Hire Desk Administrator role, or you are looking for advice on your next career move, please contact Shane at Kemp Recruitment on 0330 440 2323 or apply with an up-to-date CV.
INDSHW