Hire Desk Manager

Hire Desk Manager – Powered Access
Location: Sunbury-on-Thames
Salary: £40,000 – £45,000 per annum
Hours: Monday to Friday | Day Shifts
Job Type: Full Time | Permanent
Applicants must have previous experience within the Powered Access or Equipment Hire industry.
About the Company
Kemp Recruitment is working on behalf of an ambitious and fast-growing Powered Access company that is looking to recruit an experienced Hire Desk Manager to lead the day-to-day operation of its busy depot in Sunbury-on-Thames.
This is an excellent opportunity to join a business at an exciting stage of its growth. The successful candidate will take ownership of the hire desk, ensuring the depot operates efficiently while delivering an exceptional level of customer service. This role would suit someone who is confident making decisions, thrives in a fast-paced environment and enjoys helping a business grow.
What’s on Offer?

• £40,000 – £45,000 basic salary
• Monday to Friday working
• Full-time, permanent position
• Join a rapidly growing Powered Access business
• Genuine opportunities for career progression
• Supportive senior management team
• Opportunity to play a key role in the company’s continued growth

The Role
As the Hire Desk Manager, you will oversee the day-to-day running of the hire desk, ensuring customer enquiries are managed efficiently and the depot operates smoothly.
Your responsibilities will include:

• Managing the daily operation of the hire desk
• Leading and supporting the hire desk function to ensure outstanding customer service
• Processing hire enquiries, quotations, on-hires, extensions and off-hires
• Monitoring fleet availability and maximising equipment utilisation
• Coordinating with the workshop and transport teams to ensure equipment is serviced, inspected and delivered on time
• Building and developing long-term relationships with customers
• Managing customer queries and resolving issues quickly and professionally
• Ensuring hire contracts and documentation are completed accurately
• Maintaining accurate fleet and customer records using the hire management system
• Working closely with depot management to improve efficiency and support business growth
• Identifying opportunities to increase utilisation and maximise revenue

About You
The successful candidate will have:

• Previous experience as a Hire Desk Manager, Senior Hire Controller, Hire Desk Supervisor or experienced Hire Controller within the Powered Access, Plant Hire, Tool Hire or Equipment Hire industry
• Experience leading or mentoring a hire desk team, or the confidence to take ownership of a busy desk
• Excellent customer service and relationship-building skills
• Strong organisational and planning abilities
• Good commercial awareness with the ability to prioritise workloads
• Good IT skills and experience using hire management systems
• A proactive, hands-on approach with the ability to work independently
• Excellent communication skills and a positive attitude

Apply Today
If you’re an experienced Hire Desk Manager looking to join a growing Powered Access business where you can genuinely influence the success of the depot, we’d love to hear from you.
Apply today with your latest CV or contact Jack at Kemp Recruitment on 0330 440 2323 for a confidential discussion.
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