Hire Coordinator

Hire Coordinator
Location: Bedford
Salary: £28,000 – £34,000 per annum
Hours: Monday – Friday | Day Shifts
Job Type: Full Time | Permanent
Hire Coordinator – Plant & Equipment HireAre you an experienced Hire Controller or Hire Coordinator looking for your next opportunity within the plant hire industry?
Our client, a well-established and growing plant hire business, is looking to recruit an organised and customer-focused Hire Coordinator to join their busy depot in Bedford.
This is a varied role where you’ll be responsible for managing the full hire process, coordinating equipment availability and supporting customers throughout their hire while ensuring the depot runs smoothly.
This is an excellent opportunity to join a successful company offering a competitive salary, long-term career prospects and a supportive working environment.
Benefits

• Salary of £28,000 – £34,000
• Monday to Friday working
• Full-time, permanent position
• Join a growing and reputable plant hire company
• Ongoing training and career development
• Supportive and friendly team environment

The RoleAs the Hire Coordinator, you’ll play a key role in the day-to-day running of the hire desk, ensuring equipment is booked efficiently, customers are supported throughout the hire process and the depot operates smoothly.
Your responsibilities will include:

• Managing all on-hire and off-hire processes for plant and equipment
• Taking customer enquiries, processing bookings and checking equipment availability
• Coordinating breakdowns and liaising with the workshop to ensure repairs are completed promptly
• Processing customer payments and refunds accurately
• Managing cash customer accounts and assisting with credit control
• Carrying out off-hire inspections, checking for damage, missing items and fuel usage
• Monitoring the return of equipment, accessories and keys
• Maintaining accurate hire records using the company’s hire management system
• Providing customers with equipment operating guidance where required
• Maintaining LOLER inspection records and arranging statutory inspections
• Booking company vehicles in for scheduled maintenance and six-week inspections
• Working closely with the workshop and depot teams to maximise equipment availability
• Delivering exceptional customer service both over the phone and at the trade counter

About YouTo be successful in this role, you’ll ideally have:

• Previous experience as a Hire Controller, Hire Coordinator or Hire Desk Controller
• Experience within Plant Hire, Tool Hire, Powered Access, Construction Equipment, Welfare, Accommodation or a similar hire environment
• Excellent customer service and communication skills
• Strong organisational skills with the ability to prioritise a busy workload
• Good IT skills and experience using hire management systems
• A proactive approach with excellent attention to detail
• Experience with cash handling and customer account administration
• Knowledge of LOLER inspections or equipment compliance would be advantageous

Apply TodayIf you’re an experienced Hire Coordinator looking to join a growing company where you can make a real impact, we’d love to hear from you.
Apply today with your latest CV or contact Jack at Kemp Recruitment on 0330 440 2323 for a confidential discussion.
INDJR