Hire Desk Controller – Bellshill

Hire Desk Controller
Working Hours: Monday – Friday, Day Shift
Salary: Up to £29,000 per annum Join a Leading National Hire Company! Are you ready to take the next step in your hire desk career? This is your chance to join one of the UK’s most reputable names in Tool, Plant, and Powered Access hire, known nationwide for their exceptional service, extensive fleet, and strong staff development culture.

Our client is looking for a proactive, confident, and customer-focused Hire Desk Controller who thrives in a fast-paced environment, enjoys problem-solving, and can confidently juggle multiple priorities with ease.

The Role – What You’ll Be Doing: As a Hire Desk Controller, you will be the vital link between customers, engineers, transport teams, and depot staff. Your role ensures the right kit gets to the right place at the right time — every time.

Your duties will include:

Customer Service & Coordination

• Handling customer enquiries via telephone, email, and online portals.
• Building strong customer relationships and ensuring excellent client experience.
• Upselling or recommending suitable equipment based on customer needs.

Hire Desk Administration

• Monitoring, updating, and managing live machine availability within the depot system.
• Producing quotes, raising hire contracts, off-hire paperwork, and supporting documents.
• Ensuring all bookings are accurate, timely, and logged correctly.

Operational Support

• Liaising with the engineering team to ensure equipment is serviced, prepped, and ready for hire.
• Coordinating with transport to schedule deliveries, collections, and exchanges efficiently.
• Managing shortages, cross-hires, and last-minute customer requests.
• Keeping communication flowing across teams to maintain smooth depot operations.

General Depot Support

• Assisting with depot queries, administration tasks, and ensuring customer expectations are met.
• Updating systems, maintaining records, and contributing to operational efficiency.

Who We’re Looking For: We want someone who is not only experienced, but has the right attitude, pace, and energy.

You will be a great fit if you are:

• Able to work in a fast-paced, high-volume environment without feeling overwhelmed.
• Quick-thinking, able to solve problems on the spot and manage changing priorities.
• Highly organised, with excellent attention to detail.
• Confident using initiative and able to work independently.
• A strong team player, comfortable supporting colleagues to hit depot targets.
• Customer-service focused, with excellent communication skills.

Experience Required:

• Previous experience within Plant Hire, Powered Access, Tools, Lifting Equipment, or Material Handling.
• Strong IT skills, including Microsoft Office and general systems knowledge.
• Background in a customer-facing or coordination role.

Why Join This Company?

• Career progression opportunities within a national brand.
• Supportive and experienced team environment.
• Stability, development, and a company genuinely focused on its people.
• Be part of a growing depot with exciting future expansion.

How to Apply If you’re ready to take your hire desk career to the next level, or if you’d like confidential advice on your next move, contact:

Abi – Kemp Recruitment
07738 268568

INDAK