Head Of Operations

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Job information

  • Job reference: BH-70902
  • Location: Newcastle upon Tyne, Tyne and Wear
  • Job type: Full Time, Permanent
  • Job sector: HR (Human Resources), Transport
  • Salary: £45000 - £55000 per annum
  • Published: February 12, 2026

Description

Position: Head Of Operations  Location: Newcastle 
Shift: Monday to Friday (Days) 
Salary: £45K to £55k DOE

We’re looking for a seasoned operations leader to oversee a large-scale, multi-site transport network. In this role, you’ll hold overall responsibility for delivering safe, dependable and fully compliant services across several depots. You’ll work closely with depot leadership teams, ensuring high standards are maintained while continuously improving performance and efficiency.

This is a senior, hands-on position suited to someone who thrives in a fast-paced, operationally demanding environment and is confident making sound decisions under pressure.

 

What You’ll Be Responsible For

  • Taking end-to-end ownership of operations across multiple bus and coach depots
  • Ensuring services run safely, reliably and in line with regulatory requirements
  • Leading, supporting and holding Depot Managers accountable for performance
  • Maintaining high safety standards and embedding a strong compliance culture
  • Managing incidents, disruption and operational risk effectively
  • Identifying opportunities to improve efficiency, productivity and cost control
  • Producing clear and accurate performance reporting for senior stakeholders
  • Collaborating with Engineering, Commercial, Finance and HR teams to support overall business objectives

     

    About You

  • Significant senior leadership experience within transport, logistics or another safety-critical sector
  • CPC qualified
  • Experienced in managing large, geographically dispersed teams
  • Strong knowledge of compliance and regulatory frameworks
  • Demonstrated success in improving operational performance
  • Commercially aware, with experience managing budgets and costs
  • Calm, decisive and credible leader who can inspire confidence
  • Comfortable communicating at all levels of the organisation

    Apply with your CV or contact Elliot Gotts at Kemp Recruitment on 07907865588

    Even if you don’t meet every requirement, we believe potential and attitude go a long way—let’s accelerate your career.

Apply now

Your consultant

Elliot Gotts

Elliot Gotts

Client Manager

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Karla was fantastic throughout the whole process of finding me a position I really wanted. Communication was excellent and it was a pleasure working with her. Thank you so much.
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I’d like to commend Jack&Celi for their outstanding support. They were approachable, knowledgeable, and kept me informed at every stage. Their professionalism made the recruitment process smooth and stress-free.” Thanks guys !!!
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I have always used Kemp recruitment when searching for a job in the mechanical engineering field. This time round it was dealt with by Beth, I emailed over the weekend and got a call back on the Monday morning, Wednesday morning i had a job interview minutes from my house. By the afternoon I signed contract for the role. Beth assisted every step of the way and contactable everytime and replied or called me back instantly. Thank you very much and especially for how simple and quick it was dealt with.
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Recently made redundant from the company I worked for just before Christmas. Kemp Recruitment were fantastic the people I dealt with was Lily and Jamie. Both of them went above and beyond to help out and sort me with another job opportunity. Thankyou for all your hard work. Definitely recommend to anyone.
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Thank you both so much,
They both wished me luck on the interview day,
They really have been so supportive and professional,
From applying to getting a job offer within 3 days, amazing 😊
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Kemp Recruitment have been amazing to work with, since applying for the job Jamie has kept me upto date with everything and has been so helpful. Would highly recommend
Ronald W.
Thanks to Matt Gilham, i was excepted for a new driving role, to which i was very happy to except. Thanks to his hard work and comunication. All i can say is thanks Kemp, and a big thankyou to Matt.
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Kemp recruitment have been great to me twice now. After leaving the army they helped me find my first job with ease. I am now leaving that job and Kemp recruitment have come through for me again. They have now secured me my second job in the plant sector. It doesn't matter who you speak to they all have a great passion to help you. Fantastic group and I will be using them again if I need to find a new job
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Jack and Celi were really helpful in my job hunt, very thankful for their efforts! Would recommend Kemp Recruitment.
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I applied for a new position through Kemp Recruitment, and for someone who hasn’t been through the recruitment process for a long time, Jamie has been simply fantastic. From our first contact until after I accepted my new role she has been fantastic. Friendly, proactive and supportive in my next adventure. The turnaround time to new beginnings has been amazing. It has been an absolute pleasure and she is a credit.
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Kemp Recruitment has been absolutely amazing throughout my entire job search process. From start to finish, they were supportive, professional, and genuinely invested in helping me find the right role.

I especially want to highlight Abi, who went above and beyond for me. She kept me updated at every stage, answered all my questions, and made the whole process feel smooth and stress-free. Her communication was excellent, and her guidance gave me so much confidence. I truly felt supported the whole way through.

Thanks to Abi and the team at Kemp Recruitment, I was able to secure a great job, and I couldn’t be happier. I highly recommend them to anyone looking for a recruiter who genuinely cares and delivers outstanding service.
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I had a fantastic experience working with Lilly and Dan from Kemp Recruitment. From our first conversation, they was highly professional, responsive, and genuinely committed to helping me find the right opportunity.
So thanks a lot recommend Lilly and Dan for finding the job for u.
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Brilliant service, never used a recruitment company before, haven't had a interview for years but Beth hills was a fantastic help pointed me in the right direction and landed me a job straight away, thanks again Beth 👍
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Wonderful experience, I wasn’t able to attend the 1st interview arranged, it’s was easy enough to re-arrange due to lovely work from Karla Anthony. Was a pleasure.

Kindest regards,
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I had the distinct pleasure of interacting with Anja throughout my job application and interview process. Her provision of crucial information was instrumental in the successful progression of my candidacy. I wholeheartedly endorse Anja and her team for any recruitment needs.
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I had a great Experience Working with Kemp, the Team were very helpful and supportive of what I wanted and made an effort to help me secure opportunities. I’d like to Especially thank Beth & Natalie for their Kindness and warm attitudes toward me throughout the process.
Daniel S.
I've just moved jobs with the help of kemp recruitment, this was my first experience of using a recruitment agency so I didn't really know what to expect id heard stories of other people's experiences with various recruiters so i will admit i was wary. But Jamie was phenomenal from start to finish really friendly really helpful and actually seemed to give a damn which was nice.

Hopefully I wont be on the job search again any time soon but if I am ill definitely drop her a message first after this experience.
Corin W.
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Jamie did me a solid and got 3 good interviews for me at very respectable companies, with me every step of the way and kept me informed daily.

Couldn't ask for a better recruiter
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Great People, One of the Best recruitment agencies I have ever worked with.
They are very professional, knowledgeable, Passionate, And most importantly very helpful I was in contact with Bethany Hills she was very helpful throughout my recruitment process always kept me informed and most importantly very dedicated to her duties and responsibilities. Thank you Beth. Wish you all the best. And definitely recommend your services.
harry L.
Jamie and lily were excellent in helping me find a new job. They went above and beyond to find what I was looking for and to get me the best opportunities possible. They were on the end of the phone every step of the way! Thanks again!!
Benita B.
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Phil B.
Kemp helped me into a permanent position in work. Karla really guided me through everything
Richard P.
I recently approached Kemp Recruitment when I was looking for a new role. Jamie very quickly found me the ideal role. The entire process was so easy, and It was an absolute pleasure dealing with Jamie. I had regular phone updates and check in's. I would highly recommend Kemp Recruitment to anyone looking for their next career move
kerry C.
Jack has been fantastic with helping with my recruitment. Always kept me up to date with information and contacting to check if anything was needed from him. Cheers Jack
Munashe K.
Had a great experience with Kemp Recruitment, especially thanks to Jamie Hicken. Jamie was super helpful and made the whole process of finding a job so much easier. Jamie is the one who found me the role and got me set up with Renault Trucks kept me updated at every step. Really friendly, easy to talk to, and always quick to reply. Couldn’t have asked for better help — thanks so much! Highly recommend Kemp Recruitment Agency to anyone looking for work!
Ryan S.
It's been a pleasure working along side Jamie to find my new role, a great personality makes job hunting very easy
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I have 5 stars experience from Kemp Recruitment. Especially to beautiful women named Karla, she helped me step by step with my new career and she always gives you advice and updates about how I can get my new job. Thank you very much Karla for your service and patience with me.
Alanna T.
Amazing abi has been great this whole experience with updates and messages to support/help as much as she can would highly recommend. She is an amazing asset to kemp recruitment
roy W.
Abi was very helpful and polite. She kept me updated at every stage.
I am extremely pleased with the service I have received.
I can't recommend Abi highly enough.
jordan C.
I recently had a great experience with Dan L after some recent bad news about my current job Dan helped me find a role that really suits me. He was in regular contact with updates when I needed them. I think after I initially applied with Kemp Co I had the interview and a job offer within 7days
Plant Team - Kemp R.
Have dealt with Amy at Kemp couldn't recommend them more, would be happy to use again! and recommend to everyone!
Ricki A.
Jamie introduced me to a hirer and I got the job, couldn’t have done it without the introduction. Great communication throughout the process. Appreciate the time and effort from the team
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I am extremely happy with the quick help, great communication which allowed me to understand everything, and the explanation of all the things that I needed to know. Thank you Ben for all the great work!
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Can't thank Celi and Jack enough for getting me back to work they found me as to me finding work with Kemp and have been really busy in contact getting me a job thanks so much

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