Parts Advisor

Parts Advisor

Salary: £33,575 per annum
Hours: Monday – Friday, choose between:

• 07:00 – 16:00
• 09:00 – 18:00
  (60-minute unpaid lunch)
  + Saturdays 08:00 – 13:00 on rota basis
  Contract: Permanent

Earning Potential (OTE)

• Basic Salary: £33,575 per year (includes Saturday rota)
• Realistic OTE: Details of performance-related bonuses and sales incentives to be discussed at interview

Overview
We’re looking for a sales-oriented and target-driven Parts Advisor to join a busy trade parts sales environment. You’ll be responsible for accurately identifying and processing customer parts requirements while maintaining a courteous and professional approach. If you’re motivated by achieving parts growth and delivering exceptional customer service, we want to hear from you.

Key Responsibilities

• Receive all parts orders, interpreting customer requirements and advising on additional items or prices
• Match orders against stock items and advise customers of any items not stocked or needing ordering
• Answer all inbound calls within the 3-ring policy with correct company dialogue
• Ensure accurate pre-picking and housekeeping of the parts stores
• Actively promote new customer business generation and liaise with managers/aftersales executives
• Keep customers and workshop updated on backorders and part availability
• Pick parts from stores and allocate to technicians in the workshop accordingly
• Locate unavailable items from other suppliers and arrange delivery or pass to stock control for VOR orders
• Maximise sales opportunities through upselling and campaigns
• Manage key account customers, developing sales and opportunities to increase spend
• Prepare customer orders for dispatch, ensuring they match order requirements
• Ensure all orders are fully completed, invoiced, and dispatched as scheduled
• Keep customers fully informed of progress or any problems
• Maintain department image and customer service levels to company standards
• Handle customer complaints speedily and effectively, referring unresolved issues to supervisor

What You’ll Need

• Previous experience in a parts advisor or similar role
• Strong customer service and communication skills
• Sales-oriented and target-driven mindset
• Organised with strong attention to detail
• Ability to work under pressure in a busy environment
• Full UK driving licence

Performance Measures

• Maximise sales opportunities – both retail and internal
• Achieve and exceed departmental targets towards parts growth
• Deliver service excellence to internal and external customers at all times

Don’t tick every box?
If you have parts experience and a drive to succeed in a sales environment, we want to hear from you. We value customer focus, organisation, and a professional attitude.

Sound like you?
If you’re ready to join a busy parts department with great earning potential, get in touch with Cal Ryan today.

Call Cal Ryan at Kemp Recruitment on 0330 440 2323
Email: [email protected]

Ref: INDCR