Plant Service Advisor

Plant Service Advisor – Gloucester

Hours: Monday to Friday, 07:30 – 16:00
Full time, permanent

Earning Potential – Salary:
£32,000 per annum basic
Up to £35,000 OTE (including performance-related bonus)

Overview
We’re looking for a Plant Service Advisor to join an award-winning team in Gloucester. This is a proper customer-facing role with a commercial edge – you’ll be maximising service bookings, managing workshop capacity, and keeping customers updated every step of the way. Our client is Motor Trader’s Employer of the Year, an official Great Place to Work, and a UK Best Workplace for Wellbeing and Development. If you want a role with real structure, training, and progression, this is it.

Key Responsibilities

• Dealing with customers and ensuring satisfaction from start to finish
• Utilising workshop loading and keeping it up to date
• Regularly and proactively keeping customers updated on vehicle progress
• Booking in vehicles – ensuring appointments suit both the customer and workshop capacity
• Identifying customer requirements and supplying accurate, fully inclusive costing where possible
• Producing accurate job cards, invoices, estimates, and related information
• Providing customers with full explanations of work carried out – making the most of additional selling opportunities
• Producing warranty job cards in line with manufacturer policies and procedures
• Accurately recording all work requirements – retail, warranty, internal, and non-chargeable repairs
• Liaising with the Parts Department to ensure parts availability

What You’ll Need

• Customer-focused with a professional and approachable manner
• Process-orientated with strong attention to detail
• Ability to work independently and manage your own workload
• Previous administration or office environment experience
• Strong communication skills – you’re the link between customers, technicians, and parts
• You’ll be a great fit if you’re organised, commercially minded, and take genuine pride in delivering a proper customer experience with a multi-accredited, high-retention employer.

Think you might be a good fit?
If you’re customer-focused and organised, there’s manufacturer training, progression opportunities, and a team that’s been recognised as one of the best places to work in the UK.

Sound like you?
Call Cal Ryan at Kemp Recruitment on 0330 440 2323
Email: [email protected]

Ref: INDCR