Senior Service Advisor

Senior Service Advisor

Job Title: Senior Service Advisor
Location: Hounslow
Salary: £40,000-£44,000
Hours: 8:00am to 6:00pm
Days of Work: Monday to Friday

The client is looking to recruit an experienced Senior Service Advisor to join their busy and well-established dealership. This is an exciting opportunity for an experienced Service Advisor who is ready to step into a leadership position, helping to drive performance, support colleagues, and deliver an outstanding customer experience.

You’ll lead by example, acting as a key link between the Service Advisor team, Workshop Controller and Service Manager, stepping up to support operational leadership whenever required. If you’re passionate about customer service, enjoy developing others, and thrive in a fast-paced automotive environment, we’d love to hear from you.

Senior Service Advisor – Key Responsibilities

• Lead and support the Service Advisor team, promoting excellent customer service and high performance.
• Assist with the day-to-day running of the service department and step in for the Workshop Controller or Service Manager when required.
• Coach and support colleagues while helping to achieve departmental KPIs and customer satisfaction targets.
• Manage customer queries, resolve escalated concerns, and maintain clear communication between customers, technicians and management.
• Book vehicles into the workshop, manage workshop loading, and keep customers updated throughout the repair process.
• Prepare accurate job cards, estimates, invoices and warranty documentation in line with manufacturer procedures.
• Identify customer requirements, explain completed work, promote additional service opportunities, and liaise with the Parts Department to ensure parts availability.

The Ideal Candidate

• Previous experience as an Automotive Service Advisor is essential.
• Experience leading or mentoring a team would be advantageous.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to prioritise a busy workload.
• A proactive and positive approach with a passion for delivering exceptional customer experiences.
• Able to build strong relationships with customers, colleagues and management.
• Experience using dealership management systems would be beneficial.

If you are an experienced Automotive Service Advisor looking to take the next step in your career as a Senior Service Advisor, we’d love to hear from you.

Please contact Jamie at Kemp Recruitment Ltd on 0330 440 2323 or submit your up-to-date CV through this advert.

INDJH