Hire Desk Controller

Pay: £30,000.00-£35,000.00 per year
Job Description:
Overview
We are seeking a highly organised and detail-oriented Hire Desk Controller with a background in Computer Science to join our dynamic team. This position offers an excellent opportunity for individuals with strong administrative skills and computer literacy to contribute to our organisation’s efficiency.
This role is ideal for someone with a Computer Science, IT or Systems background who enjoys working with technology, analysing data and solving problems, alongside coordinating plant hire operations in a fast-paced environment.
The ideal candidate will possess excellent communication skills, be proficient in various software applications, and have a keen eye for organisation and time management. A familiarity with sales administration and customer service is also desirable.
Duties

• Manage and maintain accurate records using Microsoft Excel, Sage, CRM software, and other relevant tools
• Assist with sales administration tasks, including processing orders and updating client information
• Provide exceptional customer service via phone, email, or face-to-face interactions
• Prepare reports and presentations using Microsoft Word, PowerPoint, and Outlook
• Organise schedules, meetings, and appointments efficiently to support team operations
• Support IT-related tasks such as troubleshooting basic computer issues and maintaining system updates
• Ensure all administrative processes adhere to organisational standards and deadlines
• Collaborate with various departments to streamline workflows and improve overall efficiency
• Coordinate incoming plant hire requests from internal sites and external suppliers.
• Schedule deliveries, collections and exchanges of plant equipment.
• Monitor plant availability and utilisation.
• Produce reports and analyse plant utilisation data.
• Resolve hire queries and provide excellent customer service.
• Assist with process improvements and system development.

Qualifications

• Proven administrative experience with strong organisational skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with Sage accounting software and CRM systems is advantageous
• Excellent communication skills in English, both written and verbal
• Strong computer literacy and IT knowledge
• Ability to manage time effectively and prioritise tasks efficiently
• Demonstrated customer service skills with a professional approach
• Familiarity with sales administration processes is preferred
• Computer Science background is desirable but not essential; however, a good understanding of computer systems is required

This role offers an engaging environment for motivated individuals eager to develop their administrative expertise within a supportive organisation.
Next steps:
If this sounds of interest in this Hire Controller role or you are looking for advise on your next career move, please contact Jack at Kemp Recruitment on 0330 440 2323 or apply with an up to date CV.
INDKA