Parts Advisor

Parts Advisor – Exeter

Hours: Rotating shifts between 07:00 – 16:00 and 09:00 – 18:00 (Monday to Friday) – 60-minute unpaid lunch
Saturdays 08:00 – 13:00 on a rota basis
Full time, permanent

Earning Potential – Salary:
£33,575 per annum (including Saturday rota)
Overtime paid at 1.5x hourly rate

Overview
We’re looking for a Parts Advisor to join a busy trade parts team in Exeter. You’ll be identifying parts, processing orders, keeping customers updated, and driving sales growth. If you’ve got parts experience and you’re target-driven, this is the one.

Key Responsibilities

• Receiving and interpreting parts orders – advising on additional requirements or prices
• Answering inbound calls within 3 rings
• Pre-picking and maintaining parts stores
• Promoting new customer business – liaising with management
• Keeping customers and workshop updated on backorders and availability
• Picking parts and allocating to technicians
• Locating unavailable items – arranging delivery or raising V.O.R. orders
• Maximising sales through upselling and campaigns
• Managing key account customers – developing sales and increasing spend
• Preparing customer orders for dispatch – ensuring accuracy
• Ensuring all orders are invoiced and dispatched on schedule
• Handling customer complaints – escalating unresolved issues

What You’ll Need

• Previous Parts Advisor experience – ideally in a busy trade parts environment
• Strong customer service skills – professional and courteous
• Sales-orientated and target-driven
• Good computer literacy – confident with parts systems
• Full UK driving licence
• You’ll be a great fit if you’re organised, customer-focused, and want a stable role with a nationally recognised employer.

Think you might be a good fit?
If you’ve got parts experience and you’re ready to maximise sales, there’s a competitive salary, rotating shifts, and a team that’s been around for years.

Sound like you?
Call Cal Ryan at Kemp Recruitment on 0330 440 2323
Email: [email protected]

Ref: INDCR