Aftersales Manager

Aftersales Manager
Location: Hounslow
Salary: £55,000–£65,000 + Bonus + Company Vehicle
Job Type: Permanent
Hours: Monday–Friday

Aftersales Manager – Vehicle Dealership

Are you an experienced Aftersales Manager looking for your next senior management opportunity?
Our client, a leading vehicle manufacturer and dealership, is looking for an experienced Aftersales Manager to take responsibility for the day-to-day leadership and performance of their dealership in Hounslow.
This is a key management position where you will lead the aftersales operation, develop and motivate a high-performing team, maintain excellent customer relationships and ensure the business consistently achieves its financial, operational and customer service targets.

Aftersales Manager Responsibilities

• Lead and manage the aftersales operation to deliver excellent customer service and achieve business targets.
• Set clear objectives and KPIs for supervisors and direct reports.
• Monitor performance and conduct regular reviews to drive continuous improvement.
• Coach, develop and motivate team members to maximise performance.
• Manage key customer relationships through regular meetings and proactive communication.
• Ensure all operational processes are followed consistently and efficiently.
• Maintain high standards of Health & Safety and ensure compliance with relevant legislation.
• Monitor operational and financial performance, working closely with management accounts.
• Identify opportunities to improve efficiency, profitability and customer satisfaction.
• Ensure the dealership consistently represents the manufacturer’s brand and standards.
• Anticipate customer requirements and ensure their needs are met in the short, medium and long term.

Aftersales Manager Requirements

• Previous experience in an Aftersales Manager, Service Manager, Workshop Manager or similar senior management role.
• Experience within a vehicle dealership, commercial vehicle or automotive environment.
• Proven ability to lead, manage and motivate a successful team.
• Strong understanding of KPI management, operational performance and financial targets.
• Good IT, presentation and written reporting skills.
• Ability to understand and work with management accounts.
• Excellent organisational skills with the ability to prioritise workload and work under pressure.
• Strong customer service and relationship management skills.
• A proactive approach with the ability to identify problems and implement effective solutions.

Apply Now
If you’re an experienced Aftersales Manager with a background in vehicle dealerships, commercial vehicles or automotive aftersales, we’d love to hear from you.
Call Jamie at Kemp Recruitment on 0330 440 2323 or apply directly with your up-to-date CV.
INDGB