Hire Desk Controller

Job Title: Hire Desk Controller
Working Hours: Monday – Friday, Day Shift
Salary: Up to £36,000 per annum
Company Overview:
Join a leading national company specialising in Tool, Plant, and Powered Access hire. Our client, renowned for their exceptional service and extensive fleet, is seeking a dedicated Hire Desk Controller to join their dynamic team.
Job Summary:
This is a busy and varied role suited to someone who already has hire desk experience within the plant, tool, equipment or powered access hire industry. You will be responsible for managing customer enquiries and bookings, coordinating equipment availability and ensuring the hire process runs smoothly from initial enquiry through to off-hire.
We are looking for someone who understands the demands of a busy hire desk and can provide a high level of customer service while managing multiple priorities.
Key Responsibilities:

• Day-to-day hire desk operations at the depot -handling customer enquiries by telephone, email and in person
• Preparing hire quotations and processing equipment bookings
• Checking equipment availability and allocating machinery to customer requirements
• Arranging deliveries and collections with drivers and transport teams
• Managing equipment off-hires and ensuring machinery is returned and processed correctly
• Maintaining accurate hire records and updating the hire system
• Liaising with customers regarding delivery, collection, extensions and equipment requirements

Qualifications and Experience:

• Industry Experience: Prior experience in Plant, Powered Access, Tool, Lifting Equipment or Material Handling industries.
• Technical Skills: Proficient in Microsoft Office and general computer skills.
• Communication: Excellent verbal and written communication skills.
• Customer Service: Strong customer service orientation with the ability to manage multiple tasks efficiently.

Experience

• Previous hire desk experience is essential.

We are particularly interested in candidates who have worked within plant hire, tool hire, powered access, equipment rental or a similar hire environment.
You will ideally have:

• Proven experience working on a hire desk
• Good knowledge of the hire process from booking through to off-hire
• Experience dealing directly with customers
• Strong telephone and communication skills
• Good organisational and administration skills
• The ability to manage multiple bookings and priorities in a busy environment
• Good attention to detail
• A professional and customer-focused approach
• The confidence to work independently as well as part of a depot team
• Good computer literacy and experience using hire or CRM systems

How to Apply:
If you are interested in this exciting Hire Desk Controller role or seek advice on your next career move, please contact Karla at Kemp Recruitment on 0330 440 2323 or submit your up-to-date CV.
Reference: INDKA