Parts Advisor

Parts Advisor – Machinery Parts

Full-Time, Permanent 

Ready to take the next step in your parts career?

We’re working with an established business looking to recruit an experienced Parts Advisor to join their friendly and well-established team near Watton at Stone, Hertfordshire.

This is a fantastic opportunity for someone with a background in machinery parts, customer service or parts sales who enjoys working with people, solving problems and delivering an excellent customer experience.

The Role Reporting to the Parts & Retail Manager, you’ll play a key role in the day-to-day running of the parts department, supporting both customers and technicians with parts enquiries, orders and product information.

You’ll be responsible for processing and dispatching orders, responding to enquiries over the phone and face to face, and helping customers find the right parts for their needs. With a strong focus on customer service, accuracy and teamwork, you’ll help ensure the department runs smoothly, even during busy periods.

What We’re Looking For

• Experience in a parts advisor, parts sales or similar customer-facing role.
• Knowledge of machinery parts; experience in agricultural, construction, horticultural or motor parts would all be beneficial.
• Excellent communication and interpersonal skills, with a professional and approachable manner.
• A strong customer service mindset and the confidence to deal with a wide range of enquiries.
• Good IT skills, including email, internet use and general computer systems.
• Strong numeracy and literacy skills, with excellent attention to detail.
• Confidence handling orders, cash and card payments accurately.
• The ability to work effectively as part of a team, while also using your own initiative.
• A positive, motivated attitude and an interest in sales and achieving targets.
• The ability to remain organised and calm in a busy working environment.

What’s on Offer?

• Competitive salary, dependent on experience.
• 32 days’ annual leave, including bank holidays.
• Company sick pay scheme, & Workplace pension.
• Employee referral bonus scheme.
• Winter flu jab service.
• Car tyre discount & discounts into country store.

Working Hours

• Monday to Friday 39 hours per week
• Saturdays on a rota (paid at overtime rate)

If you’re an experienced Parts Advisor who enjoys helping customers, has a good understanding of machinery parts and is looking to join an established team, we’d love to hear from you.