Hire Desk Controller

Hire Desk Controller
Hours: Monday to Friday
Salary: £26,000 – £31,000 per annum (DOE)
My Client is a leading plant hire company supplying high-quality machinery and equipment to the construction, infrastructure, and industrial sectors. We pride ourselves on reliability, safety, and exceptional customer service. We’re on the lookout for a Hire Desk Controller to join a fast-paced, industry-leading business at the heart of the plant and equipment hire sector. If you’re looking for a role where no two days are the same, this could be your perfect next move.
What You’ll Be Doing:

• Manage incoming hire enquiries via phone and email.
• Prepare and process hire quotations, contracts, and off-hire documentation.
• Coordinate equipment availability and allocate plant to meet customer requirements.
• Liaise with transport to arrange timely delivery and collection of equipment.
• Monitor ongoing hires and ensure accurate billing.
• Maintain up-to-date records on the hire management system.
• Build and maintain strong relationships with customers.

• Act as the first point of contact for breakdown reports.
• Log and prioritise breakdowns efficiently.
• Coordinate field engineers and workshop staff for rapid response.
• Order parts where required and track repair progress.
• Keep customers informed of repair status and estimated resolution times.
• Ensure all breakdowns and repairs are recorded accurately.
• Monitor recurring faults and escalate ongoing issues.

What We’re Looking For:

• Experience in a similar role — hire desk, logistics, construction, or plant hire experience is a MUST
• A strong communicator with excellent customer service skills
• Organised, proactive, and able to juggle multiple tasks
• Confident using hire systems and computer software
• Calm under pressure and always looking for the best solution

What’s In It For You:

• A competitive salary tailored to your experience
• Straightforward Monday to Friday hours — your weekends are yours
• Real career progression with a well-respected and growing industry leader
• A supportive team that values your input and rewards your success

If you’re ready to step into a role where your skills are recognised and your days are varied and rewarding, we want to hear from you.
Apply today, or contact Karla at Kemp Recruitment on 07761341095 for a confidential chat.
Ref: INDKA